Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers and colleagues, manage records, and resolve enquiries.
- Company: Join Legal & General, a diverse and supportive workplace focused on career growth.
- Benefits: Enjoy hybrid work, performance bonuses, generous holidays, and wellness perks.
- Why this job: Make a real impact by helping vulnerable customers in a collaborative environment.
- Qualifications: Strong communication skills and MS Office experience; passion for customer support is key.
- Other info: Full induction provided to equip you for success in your role.
The predicted salary is between 23525 - 24525 £ per year.
APPLY HERE
We’re recruiting for Customer Service Representatives to join our Workplace Pensions team, with a starting salary of £23,525-£24,525 depending on experience. This is a hybrid role where you’ll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9am-5pm. Some roles may offer more flexible hours, for example, 8.30am – 4.30pm.
Please use the below link to apply:
Our teams are made up of professionals from diverse backgrounds including call centre, retail, hospitality, and sales.
What you\’ll be doing:
- The tasks are varied, involving regular communication with colleagues and customers. This role combines administrative and processing work with customer calls.
- Handling all correspondence from internal and external customers, keeping them updated on progress to ensure clarity on next steps.
- Maintaining scheme data, administering, and updating customer and client records.
- Collaborating with team members to resolve customer enquiries and issues efficiently.
- Supporting our most vulnerable customers by considering their circumstances and needs, and taking additional steps to assist them through interactions with Legal & General.
What we\’re looking for:
- Strong communication and administrative skills, with a passion for supporting customers regardless of their personal circumstances.
- Confidence in using a desktop or laptop and experience with MS Office.
- People who love helping others! We value straightforward, ambitious, authentic, collaborative, and purposeful individuals.
- Full induction at our office will provide you with the tools needed to succeed in helping our customers.
Colleague feedback:
\”It’s great to be around people who are different from you. Our team really embraces diversity and ensures everyone feels they belong.”
“I fell in love with the job and my colleagues – and now I can’t imagine working anywhere else.”
“I’d heard L&G was excellent at supporting career aspirations – and my experience confirms that.”
Benefits include:
- Participation in our annual performance bonus and share schemes
- Generous pension contributions
- Life assurance
- Private medical insurance (permanent employees)
- At least 25 days holiday plus public holidays, increasing to 26 days after 2 years’ service, with holiday buy/sell options
- Family leave policies
- Electric car scheme via salary sacrifice
- Discounts on our products and at various retail outlets
- Modern, wellbeing-focused office spaces designed for connection and collaboration
APPLY HERE
#J-18808-Ljbffr
Customer Service Representative Workplace Pensions employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Workplace Pensions
✨Tip Number 1
Familiarise yourself with the Workplace Pensions sector. Understanding the basics of pensions and how they work will not only boost your confidence during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves regular interaction with customers, consider role-playing scenarios with friends or family to enhance your ability to handle various customer enquiries effectively.
✨Tip Number 3
Research Legal & General’s values and culture. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Customer Service Representative role, which can help you tailor your approach.
We think you need these skills to ace Customer Service Representative Workplace Pensions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any roles that involved communication with customers. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your strong communication skills. Mention specific examples from your past experiences that align with the responsibilities of the Customer Service Representative role.
Highlight Relevant Skills: In your application, emphasise your proficiency with MS Office and any other technical skills that may be relevant. Discuss your ability to handle diverse customer needs and how you can contribute to a collaborative team environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LGBT Great
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and how they support their customers will help you align your answers with what they are looking for.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both in your responses and by asking insightful questions during the interview.
✨Highlight Relevant Experience
Whether it's from call centres, retail, or hospitality, share specific examples from your past roles that showcase your customer service skills. Discuss how you've handled difficult situations and supported customers in need.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer scenarios. Think through potential challenges you might face in the role and prepare thoughtful responses that reflect your problem-solving abilities and empathy.