Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the implementation and development of a new Microsoft Dynamics 365 CRM system.
- Company: Join a UK-based organisation with a fantastic cause, experiencing growth and transformation.
- Benefits: Enjoy flexible working options and the chance to make a real impact.
- Why this job: Be part of a dynamic team that enhances customer experiences and drives meaningful change.
- Qualifications: Experience with D365, product management, and strong stakeholder management skills required.
- Other info: Role involves occasional travel to London and East Midlands offices.
The predicted salary is between 36000 - 60000 £ per year.
My UK based client are looking for a CRM Product Lead (D365) to join the team on a 12-month FTC. This is a really exciting opportunity to join an organisation with a fantastic cause who are going through a significant period of growth and transformation.
The Product Lead will work with the organisation to drive the implementation (along with a partner), development, and delivery of their new Microsoft Dynamics 365 CRM system. The Product Lead will help to define the CRM's strategic direction, ensuring it meets business needs, and managing its development and implementation.
Working closely with teams across the organisation, the Product Lead will ensure the system is effective, easy to use and enables the teams to give a great experience to the organisations customers. The role will require travel to the organisations offices in London and other offices based in the East Midlands a few times a month.
Key Skills / Responsibilities:- Experience of defining and driving Product roadmaps - Ideally D365
- Experience of leading the delivery of new D365 functionalities, product enhancements, customisations and integrations - including data migrations and APIs
- Experience as a Product Owner or similar with D365
- Experience of managing the product backlog and prioritising development needs
- Experience of acting as a link between business teams, technology teams, and external partners
- Experience of producing and ensuring documentation is clear and understanding of requirements and expectations are communicated
- Experience of working alongside Technology teams to support skills development in managing and maintaining D365 Platforms and Power Platforms
- Experience of building B2C Products
- Experience of working alongside 3rd party teams acting as the conduit to ensure alignment with organisation business needs and strategies
- Experience of making configuration updates in D365 to improve usability and workflows
- Experience of developing reports and dashboards to provide insight into CRM performance
- Experience of gathering user feedback and making improvements based on data-driven decisions
- Demonstrable experience of strong stakeholder management skills
- Understanding of CRM best practices, user experience design, and data management
- Experience working in agile environments
- Experience of the Not-for-profit sector and experience of donor engagement would be advantageous
If this role is of interest then please apply and I will contact you at my earliest convenience.
CRM Product Lead - 12 month FTC employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Product Lead - 12 month FTC
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 CRM. Understanding its functionalities and how it can be tailored to meet business needs will give you a significant edge during discussions with the hiring team.
✨Tip Number 2
Highlight your experience in managing product roadmaps and backlogs. Be prepared to discuss specific examples where you've successfully prioritised development needs and delivered enhancements, as this is crucial for the role.
✨Tip Number 3
Showcase your stakeholder management skills. Prepare to share instances where you've effectively communicated between business and technology teams, ensuring alignment with organisational goals.
✨Tip Number 4
If you have experience in the not-for-profit sector or with donor engagement, make sure to mention it. This background can set you apart from other candidates and demonstrate your understanding of the unique challenges in this field.
We think you need these skills to ace CRM Product Lead - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in CRM systems like D365. Emphasise your roles in defining product roadmaps and managing product backlogs, as these are key for the position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the organisation's cause and how your skills align with their needs. Mention specific experiences that demonstrate your ability to lead CRM implementations and work with cross-functional teams.
Showcase Relevant Skills: Clearly outline your experience with stakeholder management, user feedback gathering, and data-driven decision-making. These skills are crucial for the Product Lead role and should be highlighted throughout your application.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at LGBT Great
✨Showcase Your D365 Expertise
Make sure to highlight your experience with Microsoft Dynamics 365 during the interview. Be prepared to discuss specific functionalities you've implemented, enhancements you've led, and how you've managed product backlogs in previous roles.
✨Demonstrate Stakeholder Management Skills
Since the role requires strong stakeholder management, come equipped with examples of how you've successfully liaised between business and technology teams. Discuss any challenges you faced and how you overcame them to ensure alignment with business needs.
✨Emphasise Your Agile Experience
The organisation values experience in agile environments, so be ready to talk about your familiarity with agile methodologies. Share instances where you've contributed to agile processes and how it has improved project outcomes.
✨Prepare for User Feedback Discussions
User feedback is crucial for improving CRM systems. Prepare to discuss how you've gathered user insights in the past and the data-driven decisions you've made based on that feedback to enhance usability and workflows.
