Client Operations Manager / VP – 12month Fixed Term Contract

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk‑adjusted returns. Since 1971, our people have shaped our organization through a high‑performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Position Overview

The Client Operations Manager/VP will join the Client Management Operations team in London on a 12‑month fixed term contract and will play a critical role in supporting the team lead and broader operations group across a wide spectrum of operational responsibilities. This position is instrumental in ensuring the effective delivery of operational excellence for EMEA discretionary accounts and funds, including end‑to‑end coordination of portfolio events, client servicing activities, custodian engagement, and regulatory‑driven operational initiatives. The ideal candidate is a proactive, detail‑oriented operations professional who thrives in a fast‑paced environment, demonstrates strong ownership, and delivers consistently high levels of client service.

Key Responsibilities

• Primary point of contact for all operations‑related queries and requests, ensuring timely and accurate responses to internal and external stakeholders.
• Execution and oversight of day‑to‑day operational processes, maintaining robust controls and ensuring all tasks are completed to a high standard.
• Deliver exceptional client service, proactively managing client queries and ensuring issues are resolved comprehensively and efficiently.
• Lead and manage portfolio events, including fund/share class launches, custodian changes, discretionary account onboarding, inkind transfers, restructures, and terminations.
• Project manage operational implementations, coordinating across Portfolio Management, Legal, Compliance, Technology, and other support teams to ensure seamless execution.
• Develop and enhance operational expertise, continuously building subject matter knowledge across relevant processes, systems, and regulatory requirements.

Required Skill Set & Experience

We are seeking an outstanding candidate with strong investment operations experience and a proven ability to manage complex workflows, client communications, and cross‑functional projects. The successful candidate will demonstrate:

• Background in Investment Operations, Client Operations, or Investment Administration, ideally within an asset management or financial services environment.
• Experience in client relationship management and/or project management, with the ability to drive initiatives under tight deadlines.
• Familiarity with regulatory requirements, and experience supporting operational responses to regulatory updates or requests.
• Commitment to developing operational subject matter expertise, with a growth mindset and strong professional curiosity.
• Exceptional organisational skills, high attention to detail, and the ability to work both autonomously and collaboratively.
• Intermediate Excel proficiency and strong overall IT skills.
• Excellent communication skills, with the ability to tailor messaging for different internal and external audiences.
• A clear dedication to PIMCO’s culture, values, and high‑performance standards, including a proactive, accountable, and client‑focused work ethic.