At a Glance
- Tasks: Shape user journeys and support CRM development in a purpose-led non-profit.
- Company: Join a mission-driven organisation focused on digital transformation.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and user-centric solutions.
- Why this job: Make a real impact while collaborating with diverse teams on meaningful projects.
- Qualifications: Experience as a Business Analyst, especially with CRM platforms like Microsoft Dynamics 365.
The predicted salary is between 50000 - 50000 € per year.
Location: Northampton (Hybrid, Once a Week in the Office)
Salary: Up to 50,000
Contract: Full-time, 12 Month FTC
Our client is seeking an experienced Business Analyst to support a large-scale CRM and digital transformation programme within a purpose-led non-profit organisation. This role will play a key part in shaping and improving user journeys across fundraising, grants, and wider service delivery functions. Working closely with stakeholders across the organisation, you will help define business needs, refine user stories and backlog items, and support the continued development of a Microsoft Dynamics 365 CRM environment. This is a highly collaborative and interactive role suited to someone who is comfortable working closely with users, suppliers, and delivery teams within a mission-driven environment.
Key responsibilities- Work closely with stakeholders across fundraising and operational teams to gather and define business requirements
- Facilitate workshops and stakeholder sessions to understand current processes and identify improvements
- Create and refine user stories, backlog items, process maps, and functional requirements
- Support the ongoing development and optimisation of Microsoft Dynamics 365 CRM
- Act as a liaison between business users, technical teams, and third-party suppliers
- Support CRM enhancement projects, integrations, and wider digital transformation initiatives
- Assist with UAT planning, testing, and user adoption activities
- Help drive continuous improvement across customer, supporter, and grant-related journeys
- Ensure solutions align with organisational goals and user needs
- Proven experience working as a Business Analyst within a non-profit, charity, housing association, or other customer-focused environment
- Strong experience working with CRM platforms, ideally Microsoft Dynamics 365
- Experience gathering requirements, facilitating workshops, and producing user stories and process documentation
- Experience supporting CRM enhancement, transformation, or migration projects
- Strong stakeholder engagement and relationship management skills
- Experience working closely with third-party suppliers or delivery partners
- Comfortable working within Agile or hybrid delivery environments
- Strong communication and interpersonal skills
- Able to build relationships across technical and non-technical teams
- Empathetic and user-focused approach to problem solving
- Organised, collaborative, and proactive
- Comfortable working in a fast-paced, evolving environment
This is an excellent opportunity for a Business Analyst who enjoys working closely with people and wants to contribute to meaningful, purpose-driven digital transformation initiatives within a collaborative organisation.
Business Analyst employer: LGBT Great
Join a purpose-led non-profit organisation in Northampton as a Business Analyst, where you will play a pivotal role in driving impactful digital transformation initiatives. With a strong emphasis on collaboration and employee growth, the company fosters a supportive work culture that values your contributions and encourages professional development. Enjoy the flexibility of a hybrid working model while making a meaningful difference in user journeys across fundraising and service delivery functions.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even reach out to folks on LinkedIn. The more you engage, the better your chances of landing that Business Analyst role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience with CRM platforms like Microsoft Dynamics 365. Share specific examples of how you've improved user journeys or supported digital transformation projects.
✨Prepare for Interviews
Do your homework before interviews! Understand the organisation's mission and how your skills can help them achieve their goals. Be ready to discuss how you can enhance their CRM and support their fundraising efforts.
✨Apply Through Our Website
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Analyst. Highlight your experience with CRM platforms, especially Microsoft Dynamics 365, and showcase any relevant projects you've worked on in non-profit or customer-focused environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation and how your skills align with the mission of the organisation. Don’t forget to mention your stakeholder engagement experience!
Showcase Your Collaborative Spirit:Since this role is all about working closely with teams, make sure to highlight your collaborative experiences. Share examples of how you've facilitated workshops or worked with diverse groups to gather requirements and improve processes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at LGBT Great
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and other CRM platforms. Be ready to discuss how you've used these tools in past roles, especially in a non-profit context. This will show that you understand the technical side of the job and can hit the ground running.
✨Engage with Stakeholders
Since this role involves working closely with various stakeholders, prepare to share examples of how you've successfully gathered requirements and facilitated workshops in the past. Think about specific challenges you faced and how you overcame them to improve user journeys.
✨Show Your Collaborative Spirit
This position is all about teamwork, so be ready to demonstrate your collaborative skills. Share stories that highlight your ability to work with both technical and non-technical teams, and how you’ve built relationships with third-party suppliers or delivery partners.
✨Emphasise Continuous Improvement
Talk about your approach to continuous improvement and how you've driven enhancements in previous roles. Be prepared to discuss specific projects where you identified areas for improvement and the impact those changes had on user experiences.
