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- Tasks: Support and manage modern workplace technologies and infrastructure for diverse clients.
- Company: Join a growing Managed Service Provider with a dynamic team culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with clear paths to senior roles and exciting projects.
- Why this job: Gain hands-on experience with cutting-edge tech and make a real impact in IT.
- Qualifications: Experience in 2nd Line or Infrastructure Support, especially with Microsoft 365.
The predicted salary is between 40000 - 44000 £ per year.
An established and growing Managed Service Provider is looking for a technically strong Modern Workplace & Infrastructure Engineer to join their technical team, supporting a broad client base across cloud, infrastructure, and end‑user environments. This role is suited to someone operating above a traditional desktop support level, with strong hands‑on experience across Microsoft 365, Intune, hybrid infrastructure, virtualization, backup technologies, and endpoint management.
You’ll be joining a fast‑paced MSP environment supporting a range of modern workplace and infrastructure technologies, while acting as an escalation point for more complex technical issues and assisting with infrastructure improvements and project work.
Key Responsibilities- Supporting and administering Microsoft 365 environments, including Intune, Entra ID, Exchange Online, MFA, Conditional Access, and security policies
- Managing endpoint devices, Autopilot deployments, compliance policies, application deployment, and endpoint security
- Supporting backup and recovery processes using tools such as Veeam
- Troubleshooting and maintaining virtual environments (Hyper‑V and/or VMware)
- Supporting hybrid infrastructure environments across both cloud and on‑prem systems
- Supporting Active Directory, Group Policy, and Windows Server environments
- Handling escalated infrastructure, endpoint, and user‑related incidents within an ITSM platform
- Performing patching, updates, monitoring, and general infrastructure maintenance
- Assisting with infrastructure migrations, deployments, and improvement projects
- Supporting onboarding/offboarding processes, permissions, and user account administration
- Creating and maintaining technical documentation and knowledge base articles
- Working closely with senior engineers, third‑party suppliers, and internal stakeholders to maintain service continuity and SLA performance
- Experience in a strong 2nd Line or Infrastructure Support role, ideally within an MSP environment
- Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online, Teams, SharePoint)
- Hands‑on experience with Microsoft Intune / Endpoint Manager and endpoint compliance
- Experience supporting hybrid cloud and on‑prem infrastructure environments
- Good understanding of virtualization technologies (Hyper‑V and/or VMware)
- Experience with backup and recovery solutions (Veeam highly desirable)
- Solid understanding of Windows Server, Active Directory, and Group Policy
- Strong troubleshooting skills across infrastructure, endpoints, and Microsoft environments
- Experience working within ITIL‑aligned support environments and ticketing systems
- Strong communication skills with both technical and non‑technical users
- Exposure to Azure services
- PowerShell scripting or automation experience
- Experience supporting Azure Virtual Desktop or Remote Desktop environments
- Understanding of high availability and disaster recovery concepts
- Previous experience acting as an escalation point or mentoring junior engineers
This is a great opportunity to join a growing MSP environment where you’ll gain exposure to a wide range of technologies, clients, and infrastructure projects, with clear progression into senior infrastructure or modern workplace engineering roles over time.
Infrastructure Engineer in Birmingham employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in an MSP. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Microsoft 365, Intune, or any other relevant tech. This can really set you apart from the crowd when you're chatting with potential employers.
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or LinkedIn message to express your interest can go a long way. Plus, it shows initiative, which is always a plus in the eyes of hiring managers!
✨Tip Number 4
Finally, apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a better chance of getting noticed by the hiring team.
We think you need these skills to ace Infrastructure Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Intune, and hybrid infrastructure. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at StudySmarter and how your background makes you a perfect fit for the Modern Workplace & Infrastructure Engineer role.
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've tackled complex technical issues in the past. We love seeing problem-solving in action, especially in an MSP environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LGBT Great
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and hybrid infrastructure. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to talk about complex technical issues you've resolved in the past. Think of a few challenging situations where you acted as an escalation point and how you approached them. This will demonstrate your ability to handle pressure and think critically.
✨Familiarise Yourself with ITIL Practices
Since the role involves working within ITIL-aligned support environments, it’s a good idea to understand the basics of ITIL processes. Be ready to discuss how you've applied these principles in your previous roles, especially in ticketing systems and incident management.
✨Communicate Clearly and Confidently
Strong communication skills are key, especially when dealing with both technical and non-technical users. Practice explaining complex concepts in simple terms. This will show that you can bridge the gap between tech and user needs effectively.