We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the business area in providing a quality, accurate and professional service to clients, focusing on client and scheme related work. This is a full time, permanent role that can be based in our Cheltenham, Bristol or Birmingham offices working on a hybrid basis.
Job Responsibilities
- Builds and maintains strong professional relationships with clients and other stakeholders as required.
- Has full responsibility for the provision of client management services to an assigned portfolio of clients.
- Attends client calls and meetings to present and discuss administration matters, acting as a lead representative where appropriate.
- Takes ownership of any concerns or complaints, ensuring they are progressed and resolved in line with agreed processes and that remedial actions and mitigations are implemented to prevent recurrence.
- Prepares quarterly administration stewardship reports, or at a frequency agreed with the client, ensuring accuracy and clarity.
- Maintains oversight of the production of the scheme’s annual report and accounts for their portfolio of schemes.
Qualifications
- Minimum of GCSE Grade “5” or “C” in Maths and English are essential. Certificate in Pension Calculations (CPC) or progress with other relevant PMI qualifications would be an advantage.
- Relevant Financial Services experience or a background in DC or DB pension administration is a requirement.
- A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.
- Good communicator with appetite to develop these skills further.
Benefits
- Competitive discretionary annual bonus and salary review
- Generous pension scheme (we contribute 8%)
- Funded training and professional development
- Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
- A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
Accessibility
We are a Disability Confident Employer.
Client Administrator in Birmingham employer: LGBT Great
LGBT Great is an exceptional employer that prioritises inclusivity and employee well-being, making it a fantastic place for professionals in the insurance sector. With a strong focus on career development, employees benefit from comprehensive training opportunities and a supportive work culture that values collaboration and innovation. Located in a vibrant area, the company also offers competitive salaries, private medical insurance, and generous annual leave, ensuring a rewarding work-life balance.
