Castle Trust Bank’s Omni Capital Retail Finance team is seeking a Collections Agent to support customers in financial difficulty, provide empathetic forbearance solutions, and guide the end-to-end journey toward fair outcomes. The role is based in the Basingstoke office, five days a week, with responsibilities across calls, letters, emails, and live chat.
You will manage call queues, negotiate with customers, and apply forbearance options while ensuring regulatory compliance and a customer-first
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Empathetic Collections Specialist - Fintech in Basingstoke employer: LGBT Great
Northern Trust is an exceptional employer, offering a collaborative and flexible work culture that prioritises employee growth and inclusivity. With over 135 years of financial expertise, employees are encouraged to develop their careers while contributing to meaningful philanthropic efforts in the community. The role of EMEA Head of Insurance Investment Accounting provides a unique opportunity to shape innovative solutions for the UK market, supported by a strong commitment to service, expertise, and integrity.
