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For Companies At a Glance
- Tasks: Provide exceptional client service and solve complex problems in FinTech.
- Company: Join BlackRock, a leader in financial services with a mission for global financial well-being.
- Benefits: Enjoy flexible time off, education reimbursement, and comprehensive health resources.
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: Analytical mindset, basic coding skills, and strong communication abilities.
- Other info: Collaborate globally while working in a dynamic, supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
About this role
Required Experience
- Experience in financial services, with the following capabilities:
- Analytical approach
- Basic or intermediate coding and programming skills
- Verbal and written communication
- Critical thinking
- Multitasking and time management
Purpose and Scope
Every day, Client Success Specialists tackle the hardest, most sophisticated problems in FinTech. We utilise our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide world-class service to our growing, global client base. Our team members come from different majors and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy.
Our team is known for being industry experts with a reputation for getting the job done. As a team of 170+ strong globally, we:
- Deliver exceptional client service to users, every time
- Solve difficult problems by providing innovative solutions
- Collaborate with others because we know we can do more together
- Learn every day, question everything, and embrace change
- Foster a fun, innovative team atmosphere
Key Responsibilities
- Provide hands-on service to empower our clients to run their businesses on Aladdin: You will have direct, daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter, making a direct and measurable difference to our clients. In the process, you will hone technical, industry, and relationship skills.
- Use technology to solve problems: We can teach the skills you need to succeed, such as SQL and UNIX, for maneuvering relational databases and parsing product logs. You will apply these skills to help client and product teams make Aladdin better.
- Educate users, demonstrate service insights, and relay user feedback to improve the client experience and our product: We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising, in addition to handling issues that are brought to our attention.
- Work on a global team, with a local presence: Our support model follows the sun – if a market is open somewhere in the world, so are we. You will get to work with teams across the world, while engaging with a vibrant local team.
Our benefits
To help you stay energised, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programmes; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
Aladdin Client Experience – Client Success Specialist, Associate employer: LGBT Great
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aladdin Client Experience – Client Success Specialist, Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to client success and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've tackled complex problems in the past. Bring examples that highlight your critical thinking and coding abilities, especially if they relate to financial services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Aladdin Client Experience – Client Success Specialist, Associate
Some tips for your application 🫡
Show Your Analytical Skills: Make sure to highlight any analytical experience you have in your application. We want to see how you've tackled complex problems in the past, especially in financial services. Use specific examples to demonstrate your critical thinking and problem-solving abilities.
Communicate Clearly: Since this role involves a lot of client interaction, your written communication needs to shine. Keep your language clear and concise, and don’t forget to proofread! We appreciate well-structured applications that reflect your ability to communicate effectively.
Demonstrate Your Tech Savvy: If you have any coding or programming skills, make sure to mention them! Even basic knowledge can set you apart. We’re keen on candidates who are eager to learn and apply tech solutions to real-world problems, so don’t hold back!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at LGBT Great
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially around investment management processes. Familiarise yourself with Aladdin and its functionalities, as this will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. Think about specific situations where you used analytical thinking or coding skills to find solutions. This will demonstrate your critical thinking abilities and your readiness to handle the challenges of the role.
✨Practice Your Communication
Since verbal and written communication is key for this position, practice explaining technical concepts in simple terms. You might be asked to relay user feedback or educate clients, so being clear and concise will set you apart from other candidates.
✨Embrace the Team Spirit
Highlight your experience working in teams and your ability to collaborate effectively. Share examples of how you've contributed to a positive team atmosphere or worked with diverse groups. This aligns with the company's focus on teamwork and innovation.
