At a Glance
- Tasks: Solve complex IT issues and support users in a dynamic retail environment.
- Company: Join a well-established retail organisation with a focus on innovation.
- Benefits: Competitive salary, annual bonus, generous leave, and pension contributions.
- Other info: Great career growth opportunities in a fast-paced, supportive team.
- Why this job: Combine your tech skills with customer service to make a real impact.
- Qualifications: Experience in 3rd Line Support and strong Citrix administration skills.
The predicted salary is between 42000 - 45000 £ per year.
- 3rd Line IT Operations Engineer (Citrix)
- Travel: Occasional travel to Central London (2-3 days per month)
We're partnering with a well-established retail organisation to recruit a 3rd Line IT Operations Engineer to join their internal IT Service Delivery & Infrastructure team.
This is a fantastic opportunity for an experienced 3rd Line Engineer who enjoys staying hands-on.
You'll act as a senior technical escalation point for the Service Desk, supporting a large multi-site environment across retail, warehousing and head office operations.
We're looking for someone who combines strong technical capability with an excellent customer-first approach.
You'll spend as much time solving complex technical issues and supporting users as you will working on infrastructure, making this the ideal role for someone who enjoys both technology and people.
Citrix is a key part of the environment, so we're looking for someone with solid experience supporting Citrix platforms alongside Microsoft technologies.
- What You'll Be Doing
- Acting as the 3rd Line escalation point for technical incidents and service requests.
- Supporting and administering Citrix environments, resolving user access, performance and platform issues.
- Supporting Microsoft Active Directory, Entra ID and Microsoft 365 services including Exchange, Teams and Share Point.
- Troubleshooting Windows, mac OS and mobile device issues across a multi-site environment.
- Supporting endpoint technologies including laptops, thin clients, printers and peripherals.
- Managing user accounts, permissions, onboarding and offboarding.
- Investigating networking issues including DNS, DHCP and TCP/IP.
- Working closely with Service Desk colleagues to ensure timely resolution of complex incidents.
- Producing technical documentation and contributing to knowledge sharing.
- Identifying recurring issues and supporting continuous service improvements.
- Building strong relationships with colleagues across the business while delivering an exceptional support experience.
What We're Looking For
You'll have experience working in a 3rd Line Support, IT Operations, EUC or Senior IT Support role and enjoy working in a fast-paced support environment.
You'll also have experience with
- Strong hands-on Citrix administration and support.
- Active Directory and Microsoft Entra ID.
- Microsoft 365 administration and support.
- Windows desktop and endpoint support.
- Supporting users within a busy, ticket-driven IT environment.
- Excellent troubleshooting and diagnostic skills.
- Outstanding customer service and communication skills.
- Taking ownership of technical issues through to resolution.
Desirable Skills
- Intune, SCCM, Jamf or other endpoint management platforms.
- Power Shell scripting.
- Cisco or Meraki networking.
- Citrix certifications (CCA or CCP).
- ITIL knowledge or certification.
- What's On Offer
- Competitive salary.
- Annual bonus of 10% (up to 20% based on performance).
- 6% employer pension contribution.
- 25 days annual leave plus bank holidays.
- Exposure to a broad range of technologies across retail, logistics and corporate environments.
- A genuinely varied role with plenty of technical ownership.
- Long-term career development within a successful and growing organisation.
If you're an experienced 3rd Line Engineer who enjoys combining technical problem-solving with outstanding customer service, we'd love to hear from you.
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3rd Line IT Operations Engineer employer: LGBT Great
LGBT Great is an exceptional employer that prioritises inclusivity and employee well-being, making it a fantastic place for professionals in the insurance sector. With a strong focus on career development, employees benefit from comprehensive training opportunities and a supportive work culture that values collaboration and innovation. Located in a vibrant area, the company also offers competitive salaries, private medical insurance, and generous annual leave, ensuring a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Operations Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LGBT Great values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LGBT Great might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LGBT Great!
✨Direct Apply to LGBT Great
Let's not forget to apply directly through the LGBT Great website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Operations Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LGBT Great.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LGBT Great. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LGBT Great
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
