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For Companies At a Glance
- Tasks: Assist with day-to-day admin, manage inboxes, and support the Indigo team.
- Company: Join LGBT Foundation, a vibrant charity making a real difference.
- Benefits: Part-time hours, competitive salary, hybrid working, and pension scheme.
- Why this job: Be part of a pioneering service supporting trans and non-binary communities.
- Qualifications: Strong communication, organisational skills, and lived experience valued.
- Other info: Positive action to encourage diverse applicants for better representation.
The predicted salary is between 14500 - 14500 £ per year.
Overview
Indigo – Business Support Officer (0.5 FTE)
Key Information
- Special Terms: Part-Time – 17.5 Hours per week
- Contract: Permanent
- Work pattern: Hybrid working (ideally one day in our office in Manchester)
- Salary: £24,242 (pro-rata) + 10% pension
- Accountable to: Indigo Head of Operations
About The Role
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual and trans people.
Indigo Gender Service is setting the national standard for a pioneering, localised and person-centred primary care led partnership that enables trans, non-binary and gender variant people to reach their full potential.
The Business Support Officer will provide additional assistance with the day-to-day administration of the service. The role will focus on answering the Indigo voicemail service, triaging and responding to emails in the public inbox as well as other inboxes, supporting the leadership team and on occasion the wider Indigo team, with admin.
If you have excellent communication, organisational and interpersonal skills, we want to hear from you!
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
As this role focuses on working for a service specifically designed by and for trans and non-binary communities, we believe lived experience of being trans and/or non-binary and having experienced NHS gender transition services will be hugely valuable to the role.
Our values and behaviours are an important part of who we are; we feel it is essential to get the right people to work with us, so these values need to be as important to you as they are to us.
Indigo Statements of Principle
- Trans people are the experts of their own experience – our services are trans led, with trans and non-binary people guiding and feeding into them at all levels.
- Support is person centred – we recognise that there are as many ways to be trans and non-binary as there are trans and non-binary people in the world and we tailor our support to meet each person’s individual needs.
- Care is safe and affirmative – we support trans and non-binary people to be well informed about their choices by sharing knowledge, explaining options, promoting health, and trusting people to make decisions that are right for them.
- Knowledge is power – we share our knowledge and best practice with other services, showing leadership and empowering them to better meet the needs of trans communities.
- Care is delivered locally – trans and non-binary people are supported to access the full range of assets in their local communities and to maximise their wellbeing.
- We take a multidisciplinary approach to care – we bring together knowledge and expertise from different fields and backgrounds to ensure our service delivers the highest quality care to trans communities.
Role Accountabilities
- Support Indigo management with ad-hoc administrative tasks.
- Support the implementation and delivery of Indigo Gender Service.
- Support the Head of Operations, Indigo Business Manager and Clinical Lead with tasks such as data collection, report writing, minute and note taking, sending letters and updating spreadsheets and databases.
- Monitor and manage multiple inboxes (email, tasks and voicemails) – daily monitoring, triaging, escalating complex queries/complaints, tasking relevant people, recording.
- Communicate with Service Users/professionals via phone and email.
- Support Talking Therapies/Voice and Communication Therapy teams with Service User admin.
- Complete and submit regular data reports.
- Process inbound referrals.
- Create agenda for and attend Multidisciplinary Team Meetings.
For more information about the role please download the role profile at the top of this page.
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INDIGO – BUSINESS SUPPORT OFFICER (0.5 FTE) → employer: LGBT foundation
Contact Detail:
LGBT foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land INDIGO – BUSINESS SUPPORT OFFICER (0.5 FTE) →
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to LGBT Foundation or similar organisations. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and mission. Make sure you can articulate how your skills align with their goals, especially around supporting trans and non-binary communities.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction via phone and email, consider doing mock interviews or role-playing scenarios to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our vibrant team.
We think you need these skills to ace INDIGO – BUSINESS SUPPORT OFFICER (0.5 FTE) →
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Officer role. Highlight your relevant skills and experiences that align with our values and the specific tasks mentioned in the job description.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share examples of how you've effectively communicated in previous roles.
Emphasise Your Organisational Skills: As a Business Support Officer, you'll need to juggle multiple tasks. In your application, highlight your organisational abilities and any experience you have managing inboxes or handling administrative tasks efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at LGBT foundation
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Support Officer and how it fits within the Indigo Gender Service. Familiarise yourself with the charity's mission and values, especially their commitment to trans and non-binary communities. This will help you demonstrate your genuine interest and alignment with their goals.
✨Showcase Your Skills
Highlight your excellent communication, organisational, and interpersonal skills during the interview. Prepare specific examples from your past experiences where you've successfully managed multiple inboxes or supported a team with administrative tasks. This will show that you can handle the day-to-day responsibilities of the role effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewers about the Indigo Gender Service and its initiatives. This could include inquiries about their approach to person-centred care or how they measure the impact of their services. Asking thoughtful questions shows that you're engaged and genuinely interested in contributing to their mission.
✨Embrace Your Lived Experience
If you have lived experience as a trans or non-binary person, don’t hesitate to share how this perspective can enhance your ability to support the service users. The organisation values lived experience highly, so expressing how your background aligns with their principles can set you apart from other candidates.