Job Opportunity
Special Terms: 35 hours/weekSalary: £35,169 per annumAccountable to: Indigo- Head of OperationsAccountable for: Indigo- Care NavigatorsClosing Date: 22nd October at 9 amInterview Date: Week of 6th November in person in Manchester
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of established and developing services focused on improving the health, wellbeing and equality of LGBTQ+ people.
Key Role Accountabilities include:
Collate data and provide reports regarding Care Navigator Team performance and activity.
Team Leadership: Lead monthly 1:1s and team meetings to review goals, address issues, and support development.
Training & Onboarding: Coordinate onboarding for new Care Navigators and deliver targeted training on key processes. Identify skill gaps and arrange peer-led learning.
Operational Oversight: Manage sickness, holiday approvals, any HR-related processes for the team and daily team support. Manage team performance and identify possible efficiencies.
Maintain visibility and responsiveness to team needs, ensuring smooth daily operations.
Systems & IT Support: Troubleshoot and elevate IT issues affecting Care Navigator workflows.
Provide in-person cover for the clinic.
Be the point of escalation for complex tasks and queries.
Assist in some Care Navigator duties as above, as well helping to manage the relevant inboxes for the team and tasks.
Be part of a multi-disciplinary team, including Indigo’s Department Heads and attend relevant meetings, representing the Care Navigator Team.
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
*Trans is an umbrella & inclusive term used to describe people whose gender identity differs from that which they were assigned at birth; including non-binary people, cross-dressers, and those who partially or incompletely identify with their sex assigned at birth.
FOR MORE INFORMATION ABOUT THE ROLE PLEASE DOWNLOAD THE ROLE PROFILE AT THE TOP OF THIS PAGE.
Hi! Feel free to ask me if you have any questions.
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Indigo- Care Navigator Team Lead in Manchester employer: LGBT FOUNDATION LTD
The LGBT Foundation is an exceptional employer, offering a supportive and inclusive work environment where you can make a real difference in the community. With a focus on employee growth, we provide essential training in first aid and mental health, ensuring you are well-equipped to lead the Village Angels Team in Liverpool. Join us for meaningful work that not only enhances your skills but also contributes to the safety and wellbeing of vulnerable individuals in the city.
