At a Glance
- Tasks: Support onboarding and maintenance of Group Protection policies while engaging with customers and colleagues.
- Company: Join Legal & General, a leading UK financial services group committed to safeguarding futures.
- Benefits: Enjoy competitive salary, performance bonuses, healthcare, and generous holiday leave.
- Other info: Flexible working options available in an inclusive and collaborative environment.
- Why this job: Make a real difference by helping customers navigate their financial journeys.
- Qualifications: Strong communication skills and a passion for customer support are essential.
The predicted salary is between 49500 - 60500 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
We’re recruiting for Customer Service Consultants to join us in our Group Protection department offering a salary of £25,000. In this role, you’ll support the onboarding and ongoing maintenance of Group Protection policies, helping us remain a top provider in the market.
You’ll enjoy a varied role that combines administrative and processing tasks with regular conversations with colleagues, brokers and customers. This hybrid position offers the chance to develop your skills while working in a collaborative and customer-focused environment.
Please note this role is due to start on 1st February 2026.
What you'll be doing:
- Support the onboarding and continued scheme maintenance of Group Protection policies so we remain a top provider.
- The tasks are varied, meaning you’ll be talking to colleagues, brokers and customers regularly.
- Dealing with all correspondence from our internal and external customers, with attention to detail and pace.
- Maintaining and validating large volumes of scheme data using Excel formulas and internal tools to ensure data accuracy.
- Collaborating with other team members to ensure that enquiries and issues are resolved quickly and efficiently.
- Managing and organising your own work queue to ensure that service levels are met.
- For our most vulnerable customers, you’ll ensure you consider their circumstances and needs.
Who we're looking for:
- People who love helping people!
- Strong communication and administration skills and passion to support customers.
- Confidence in using a desktop or laptop and experienced in using MS Office.
Benefits:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
- Life assurance.
- Healthcare Plan (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service.
- Competitive family leave.
- Participate in our electric car scheme.
- Discounts for our own products and at a range of high street stores and online.
- Creating net-zero carbon workplaces by 2030.
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares.
Customer Service Consultant - Group Protection in Hove employer: Lg
At LG Electronics, we pride ourselves on being an exceptional employer that champions innovation and inclusivity. Our Lincolnshire office offers a vibrant work culture where creativity thrives, supported by comprehensive benefits including no-cost health premiums, generous paid time off, and family-oriented support. Join us as a Channel Marketing Coordinator and take advantage of our commitment to employee growth and well-being while contributing to a company dedicated to making life good for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant - Group Protection in Hove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lg. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lg before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant - Group Protection in Hove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lg:Your cover letter is your chance to shine! Tell us why you want to work at Lg specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lg!
How to prepare for a job interview at Lg
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
