At a Glance
- Tasks: Support customers by managing correspondence and case-related work efficiently.
- Company: Join Legal & General, a leading UK financial services group with a strong commitment to customer care.
- Benefits: Enjoy a competitive salary, performance bonuses, healthcare, and generous holiday allowances.
- Other info: Flexible working options available and a focus on career development.
- Why this job: Make a real difference in people's financial journeys while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and attention to detail; no prior experience needed.
The predicted salary is between 49500 - 60500 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities.
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We’re looking for a Customer Experience Representative to join our team in Hove, with a competitive salary of £25,000. You’ll support customers and colleagues by making sure important correspondence and case‑related work is handled accurately, efficiently and sent to the right place. You don’t need previous financial services experience or formal qualifications. We’re looking for someone with strong customer service skills, a good eye for detail and the confidence to learn new processes and systems.
We offer a choice of full‑time working patterns: 7:00am to 2:30pm, 8:00am to 3:30pm or 9:00am to 5:00pm. The role is based in our Hove office five days a week.
What you'll be doing:
- Sorting and distributing incoming post to the appropriate teams
- Responding to customer emails and providing clear progress updates
- Processing trust‑related work, case receipts and other administrative tasks
- Redirecting work to claims, Life customer admin and other relevant teams
- Recording customer and case information accurately
- Prioritising daily tasks and customer queries
- Following agreed processes and regulatory requirements
- Working with colleagues to deliver positive customer outcomes
Who we're looking for:
- Customer service experience from retail, hospitality, an office or another customer‑facing environment
- Clear and confident written and verbal communication skills
- Strong attention to detail
- The ability to organise and prioritise different tasks
- Confidence learning and using different systems
- A collaborative approach and willingness to support colleagues
- An adaptable and positive attitude
- A commitment to treating customers fairly and delivering good outcomes
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Customer Service Consultant employer: Lg
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lg. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lg before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lg:Your cover letter is your chance to shine! Tell us why you want to work at Lg specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lg!
How to prepare for a job interview at Lg
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
