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- Tasks: Lead and manage onsite support teams while handling IT helpdesk and asset audits.
- Company: Join a dynamic team focused on delivering top-notch IT support in a diverse environment.
- Benefits: Gain hands-on experience with a clear path for career growth and skill development.
- Why this job: Perfect for tech enthusiasts who thrive in fast-paced settings and enjoy problem-solving.
- Qualifications: Must have 4+ years of experience, relevant certifications, and a college degree.
- Other info: This role is strictly onsite, offering a unique opportunity to engage directly with users.
The predicted salary is between 36000 - 60000 £ per year.
Job Requirements :
- Have at least 4+ years of relevant work with lead experience
- Have fluent or advanced written and spoken English language competency skills
- Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds
- Have strong time management skills, with the ability to prioritize tasks and meet deadlines
- Have a college degree or above
- Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4
- The role is exclusively onsite with no provision for remote work.
Responsibilities
- Operational Lead, oversees, monitors and manages the activities of the onsiteremote support team.
- Prepare weekly SLA/KPI Reports / presentation for the weekly management call.
- Service request management – prepare, build, provision and decommission the end user computing device(s) and accessories
- Incident management – IT helpdesk consulting, break-fix support , Planned software and hardware upgrade support
- Asset audit suppor t – meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc
Desktop Lead Support Engineer employer: L&G Recruitment
Contact Detail:
L&G Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Lead Support Engineer
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. Since this position requires lead experience, be prepared to discuss specific examples of how you've successfully managed teams and projects.
✨Tip Number 2
Demonstrate your cultural sensitivity by sharing experiences where you worked effectively in diverse environments. This will show that you respect different cultural backgrounds and can adapt to various team dynamics.
✨Tip Number 3
Prepare to discuss your time management skills in detail. Think of instances where you prioritized tasks under tight deadlines and how you ensured that all responsibilities were met efficiently.
✨Tip Number 4
Familiarize yourself with the specific tools and processes related to service request and incident management. Being knowledgeable about these areas will help you stand out as a candidate who is ready to hit the ground running.
We think you need these skills to ace Desktop Lead Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 4+ years of relevant work experience, especially any lead roles you've held. Use specific examples to demonstrate your leadership skills and how you've effectively managed teams.
Showcase Language Proficiency: Since fluent or advanced English is required, include examples of your written and spoken communication skills. You might mention any presentations you've given or reports you've prepared in English.
Demonstrate Cultural Sensitivity: In your application, provide examples of how you've worked in diverse environments. Highlight any experiences that showcase your respect for different cultural backgrounds and your ability to collaborate with a variety of teams.
Detail Certifications: List your certifications clearly, such as CompTIA A+, CompTIA Network+, and ITIL V4. If you have additional relevant certifications, be sure to include those as well to strengthen your application.
How to prepare for a job interview at L&G Recruitment
✨Showcase Your Leadership Experience
Since the role requires lead experience, be prepared to discuss specific instances where you've successfully led a team or project. Highlight your ability to oversee and manage activities effectively.
✨Demonstrate Cultural Sensitivity
Given the diverse environments you'll be working in, share examples of how you've worked with people from different cultural backgrounds. This will show your adaptability and respect for diversity.
✨Highlight Time Management Skills
Prepare to discuss how you prioritize tasks and meet deadlines. You might want to provide examples of how you've managed multiple responsibilities in previous roles.
✨Be Ready for Technical Questions
Since certifications like CompTIA A+ and Network+ are important, brush up on relevant technical knowledge. Be ready to answer questions related to IT helpdesk consulting and incident management.
