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For Companies At a Glance
- Tasks: Provide hands-on support for desktop hardware, software, and networking issues.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of a tech-savvy culture that values customer service and innovation.
- Qualifications: 5+ years in deskside support, A+ Certified, and strong communication skills required.
- Other info: Experience with ITSM tools like ServiceNow is a plus!
The predicted salary is between 36000 - 60000 £ per year.
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Account Manager / Delivery Manager – (UK&EU) at L&G Recruitment
- 5+ years experience in deskside/onsite support, troubleshooting desktop hardware, software, and networking issues, including Microsoft OS (Win 7/10) and MS Office .
- Expertise in Audio/Video equipment , conference room setups , and network/datacenter support (hands-on).
- Strong experience with Active Directory , Exchange user account management, and remote desktop tools (SMS, Bomgar, WebEx, etc.).
- A+ Certified or equivalent, with strong customer service and communication skills .
- Proficient in ITSM tools (e.g., ServiceNow) and basic MS Project and Visio knowledge.
Seniority level
Entry level
Employment type
Contract
Job function
Industries: Banking
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Desk-Side Services Engineer employer: L&G Recruitment
Contact Detail:
L&G Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk-Side Services Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with desktop hardware and software troubleshooting. Be ready to discuss specific examples of how you've resolved issues in the past, especially with Microsoft OS and MS Office.
✨Tip Number 2
Familiarize yourself with common audio/video equipment and conference room setups. If you have any relevant experiences or projects, be prepared to share them during the interview.
✨Tip Number 3
Brush up on your knowledge of Active Directory and Exchange user account management. Being able to demonstrate your proficiency in these areas will set you apart from other candidates.
✨Tip Number 4
Since customer service is key for this role, think of examples where you've successfully communicated technical information to non-technical users. This will showcase your strong communication skills.
We think you need these skills to ace Desk-Side Services Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 5+ years of experience in deskside and onsite support. Detail your troubleshooting skills with desktop hardware, software, and networking issues, particularly with Microsoft OS and MS Office.
Showcase Technical Skills: Clearly outline your expertise in Audio/Video equipment and conference room setups. Mention any hands-on experience you have with network and datacenter support, as well as your familiarity with Active Directory and Exchange user account management.
Certifications Matter: If you hold an A+ Certification or equivalent, make sure to include this prominently in your application. This will demonstrate your technical proficiency and commitment to the field.
Customer Service Focus: Since strong customer service and communication skills are essential for this role, provide examples of how you've successfully interacted with clients or resolved issues in previous positions.
How to prepare for a job interview at L&G Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with desktop hardware, software, and networking issues. Highlight specific examples where you successfully troubleshot problems, especially with Microsoft OS and MS Office.
✨Demonstrate Customer Service Skills
Since strong customer service is crucial for this role, share experiences where you effectively communicated with users to resolve their issues. Emphasize your ability to remain calm and professional under pressure.
✨Familiarize Yourself with ITSM Tools
Make sure you understand how to use ITSM tools like ServiceNow. Be ready to discuss how you've utilized these tools in previous roles to manage support tickets and improve service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting common issues, particularly with audio/video equipment and conference room setups.
