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- Tasks: Lead and manage service teams to deliver top-notch customer service and drive growth.
- Company: Join a leading manufacturer with nearly 50 years of success and innovation.
- Benefits: Enjoy a competitive salary, private healthcare, and quarterly bonuses.
- Why this job: Be part of a thriving company that values strategy, teamwork, and safety culture.
- Qualifications: Senior service management experience and strong interpersonal skills are essential.
- Other info: This role offers the chance to shape service processes and team performance.
The predicted salary is between 42000 - 98000 £ per year.
Service Operations Manager Up to £70,000 + Private Healthcare, Quarterly Bonus Solihull My client is a leading manufacturer who has been operating at the highlest of levels for almost 50 years. In the past 10 years they have doubled their workforce, achieved year on year sustained growth, even during the pandemic. Due to this sustained success they are looking to add a Service Operations Manager to their team, the position reports in tot he Director. This is a great opportunity for an individual who thrives in setting and achieving strategy. The role of Service Operations Manager:- * Provide leadership & management to the field service, workshop, and service office teams * Deliver exceptional customer service leading to sustainable growth and customer satisfaction * Develop, enhance, and embed service processes and working methods * Oversee and improve team performance using business intelligence and feedback * Lead the service operation to achieve P&L * Lead and promote a positive safety culture throughout the team Skills, Qualifications and Experience for Service Operations Manager:- * Senior level service management experience is required for this role * Strong interpersonal and team management skills * Demonstratable evidence of creating and embedding KPI’s and objectives * Self-motivation and a positive attitude * Good communication skills and the ability to work on your own initiative …
Service Operations Manager employer: LG Engineering Solutions
Contact Detail:
LG Engineering Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Make sure to highlight your leadership experience in service management during any networking opportunities. Connect with professionals in the industry on platforms like LinkedIn and engage in discussions about best practices in service operations.
✨Tip Number 2
Familiarize yourself with the latest trends in customer service and operational efficiency. Being able to discuss these topics intelligently can set you apart in conversations with potential employers.
✨Tip Number 3
Prepare specific examples of how you've successfully implemented KPIs and improved team performance in previous roles. This will demonstrate your capability to deliver results and align with the expectations of the Service Operations Manager position.
✨Tip Number 4
Showcase your ability to foster a positive safety culture within teams. Discussing your approach to safety and team morale can resonate well with hiring managers looking for a candidate who prioritizes both performance and employee well-being.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your senior level service management experience. Focus on your leadership roles and any specific achievements that demonstrate your ability to set and achieve strategy.
Craft a Compelling Cover Letter: In your cover letter, emphasize your strong interpersonal and team management skills. Provide examples of how you've successfully developed and enhanced service processes in previous roles.
Showcase Your Achievements: Include quantifiable results in your application, such as improvements in customer satisfaction or team performance metrics. This will help illustrate your capability to lead service operations effectively.
Highlight Your Communication Skills: Since good communication skills are essential for this role, mention specific instances where your communication led to successful outcomes, whether in team settings or with customers.
How to prepare for a job interview at LG Engineering Solutions
✨Showcase Your Leadership Skills
As a Service Operations Manager, you'll need to demonstrate your leadership capabilities. Prepare examples from your past experiences where you successfully led teams, improved performance, or implemented new processes.
✨Emphasize Customer Service Excellence
This role focuses heavily on delivering exceptional customer service. Be ready to discuss specific instances where you enhanced customer satisfaction and how you plan to maintain high service standards.
✨Discuss Your Experience with KPIs
Since the position requires creating and embedding KPIs, come prepared to talk about your experience in this area. Share how you've set objectives in previous roles and the impact they had on team performance.
✨Demonstrate Your Strategic Thinking
The role involves setting and achieving strategy. Think of examples where you developed strategic plans that led to growth or improved operations, and be ready to explain your thought process during the interview.
