At a Glance
- Tasks: Provide expert training and support for LG's commercial laundry products.
- Company: Join LG Electronics, a global leader in innovative technology.
- Benefits: Enjoy competitive pay, health benefits, and generous paid time off.
- Other info: Flexible remote work with travel opportunities to engage with customers.
- Why this job: Make a real impact by training customers and enhancing their experience with cutting-edge products.
- Qualifications: Strong communication skills and knowledge of commercial laundry equipment required.
The predicted salary is between 73000 - 77000 € per year.
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.
Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity: The Field Training Specialist (Commercial Laundry) is responsible for providing expert technical support and hands-on training to customers and partners. This role ensures that users fully understand the features, operation, and maintenance of LG’s commercial laundry products. The ideal candidate will build strong customer relationships, deliver effective training sessions, and serve as a trusted technical resource and product expert in the field.
Qualifications:
- Service Training: Train customers’ laundry service teams on LG’s commercial laundry equipment, ensuring they are proficient in operation, maintenance, and basic repairs.
- Troubleshooting Support: Provide technical support to customers via phone or onsite visits to troubleshoot and resolve issues related to LG commercial laundry equipment.
- Monitor Machine Performance: Gather and analyze feedback from customers regarding machine performance, report findings, and collaborate with the factory team to address areas for improvement.
- Field Testing Support: Work with customers to install and monitor test products, ensuring the product and quality meet customer expectations prior to launch. Visit site locations, report findings, track issues, and collaborate with the factory for improvements before launch.
Education / Experience: Ability to clearly and effectively communicate complex technical information to both technical and non-technical audiences. Strong understanding of commercial laundry equipment and systems, including troubleshooting and basic repair techniques. Excellent interpersonal skills for building strong client relationships and resolving issues promptly and professionally. Quick thinking with the ability to analyze and solve complex problems under pressure. Illinois resident preferred, but open to the right candidate regardless of location. When not traveling, work remotely. Approximately 50% of travel is required to support customers onsite and deliver training.
Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants: Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
Field Training Specialist - Commercial Laundry employer: LG Electronics
At LG Electronics, we pride ourselves on being an exceptional employer that champions innovation and employee growth. Our commitment to a people-oriented management philosophy fosters a collaborative and inclusive work culture, where creativity thrives and every team member is valued. With industry-leading benefits, a focus on health and well-being, and opportunities for professional development, joining LG means becoming part of a forward-thinking company dedicated to making life better for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Field Training Specialist - Commercial Laundry
✨Tip Number 1
Get to know LG Electronics inside out! Familiarise yourself with their products, values, and culture. This way, when you get that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a foot in the door!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support and training. Think about how you can demonstrate your problem-solving skills and customer relationship building during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the LG family.
We think you need these skills to ace Field Training Specialist - Commercial Laundry
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining LG and contributing to our mission of making 'Life Good' for everyone.
Tailor Your Experience:Make sure to highlight your relevant experience in commercial laundry equipment and training. We love seeing how your skills align with what we do, so don’t hold back on showcasing your expertise!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to technical information. Use simple language to explain complex ideas—this will show us you can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LG Electronics
✨Know Your Stuff
Make sure you have a solid understanding of LG's commercial laundry products. Familiarise yourself with their features, operation, and maintenance. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since you'll be training others, it's crucial to communicate complex technical information clearly. Try explaining some concepts to a friend or family member who isn't familiar with the equipment. This will help you refine your ability to convey information effectively.
✨Build Rapport
During the interview, focus on showcasing your interpersonal skills. Share examples of how you've built strong relationships with clients or colleagues in the past. This will demonstrate that you can connect with customers and provide the support they need.
✨Prepare for Problem-Solving Scenarios
Expect to face some situational questions that test your problem-solving abilities. Think of specific instances where you've successfully resolved issues under pressure. Highlight your quick thinking and analytical skills to impress the interviewers.
