Sales Engineer Hospitality AV

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.

We are currently seeking a Sales Engineer to join our dynamic team as part of the Hospitality Solutions Technical Sales Team.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Support assigned sales representative(s), region(s), and/or product(s) by attending sales meetings, addressing technical inquiries, assessing customer pain-points, conveying solution requirements.
• Provide pre and post sales technical support to properly integrate LG solutions into Hospitality customer's projects.
• Participate as subject matter expert in product demonstrations, pre-sales meetings and 'shoot-outs' against competitive solutions.
• Collaborate cross-functionally with other teams, such as sales, operations, and customer support, to ensure customer satisfaction.
• Demonstrate Pro:Centric Direct, PC Stay, Casting and other solutions as they become available.
• Attend periodic company and partner hosted sales and marketing events to provide technical expertise and labour during product setup/teardown, and during the events to engage with attendees.
• Perform onsite evaluation of customer facilities and equipment identified in the customer's scope of work.
• Host Business Innovation Center (BIC) tours and keep them up to date.
• Document and convey Voice of Customer (VOC) for technical product-related topics, such as requirements for future products/features, to appropriate internal representatives.
• Advocate customer needs and innovative ideas to US and HQ Product Management teams.
• Nurture existing SI partners and find new SIs to support our solutions.
• Provide on-site training and consultation for LG system integration partners.
• Provide quality technical support to establish and maintain long-term customer relationships.
• 60% overnight travel within the USA with periodic weekend travel is required. (Occasionally international)

JOB REQUIREMENTS:

• Bachelor's Degree preferred in a technical subject preferably with a System Integrator.
• Minimum of 5 years of experience in technical product and solution sales (preferably in Hospitality technology, Audiovisual, DVLED, Collaborative displays and Information Display industries).
• Strong understanding of Content Management Systems (CMS) and LG Pro:Centric Solutions.
• Strong A/V and or IT technology background.
• Knowledge in all MS Office Applications (Excel and PowerPoint).
• Excellent Communication Skills and Presentation skills.
• Initiative and ability to work in a multicultural environment.
• Ability to work autonomously.
• Strong customer service and relationship building skills.
• Post-sale implementation and troubleshooting support.
• Exemplary Interpersonal, time management and decision making.
• Strong Analytical and problem-solving skills with ability to organise and prioritise multiple tasks.
• Aggressive self-starter with ability to identify, utilise and leverage internal resources.
• Ability to document and escalate technical and project documentation.
• Ability to travel 60% throughout the U.S.

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life.
• Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioural challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.