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For Companies At a Glance
- Tasks: Lead technical support for TV and audio products, ensuring top-notch service.
- Company: Join LG, a global leader in innovative technology and customer satisfaction.
- Benefits: Enjoy private healthcare, 25 days annual leave, and staff discounts.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge products.
- Qualifications: 5+ years of engineering experience and a clean driving licence required.
- Other info: Dynamic role with travel opportunities across Europe and excellent career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics and mobile communications to business innovations in digital signage, air conditioning and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realise our growth strategies.
We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. As such, LG is the right place for you if:
- You are motivated and driven. You thrive on a challenge and want to be No. 1.
- You are a people person. You like helping people out and you want to understand where they’re coming from.
- You’re honest and you will speak up (politely of course), but you do it because you care and because it’s the right thing to do.
Overview
We are looking for a skilled engineer with field repair experience to join us as the Technical Support Lead (Field Based) for all Home Entertainment products. This is a team lead role looking after the repair and service of our TV and Audio products.
LGEUK is an ever-growing company in the marketplace; as such the ability to manage change in line with this growth is the key to its future success, through continuous development in customer service offering. LGEUK service relies heavily upon a small number of product specific service providers who carry out a high percentage of the total repair volume. The management of these repairers is critical, with regular reporting or KPI management required.
Some areas of the service department can interface with repairers and this can lead to confusion on both parts regarding the correct contact points for any specific issues. As LGEUK grows within the market there will be an increasing need to optimise its current repair network, bringing with it the need for reliable controlled evaluation of prospective new companies. Working with the Customer Service Manager, Customer Service Operation Team Leader and Customer Service Director, part of your remit will be ensuring that our TV/Audio and Home Appliance customers receive continued high level quality service.
The position is based at our Weybridge Head Office with travel required to our warehouse in Milton Keynes. Additional travel will be required a few times a year to the European Service Academy (EU training centre is in Holland), the European TV manufacturing plant in Poland and to our training academy in Korea every 2 years.
Role & Responsibilities
- To act as the main contact point between the major Authorised Repair Companies (ASCs) and LGEUK
- To advise on the repair and fix of TV, Audio and Home Appliance products
- To monitor, report and influence the performance of ASC’s
- To support team members and lead by example and impart knowledge
- To develop existing KPI reporting from ASC’s
- To ensure ASC’s perform against contracts and agreed KPI’s
- To identify and bring new ASC’s online as required by the business
- To act as a single point of contact for the ASC network
- To review and rationalise small repairs
Travel to all areas of the UK should be expected, so the candidate must hold a clean driving licence and be flexible in working hours and patterns.
Skills, Education & Experience
- Skilled Engineer with over 5 years experience - electrical and technical knowledge
- Driving licence is essential
- Good depth of knowledge of consumer electronics goods markets and products
Private Healthcare for Employee & Family
25 Days’ Annual Leave (+ Public Holidays)
Staff Discount
Subsidised Cafeteria
Equal Opportunities for All
LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Right to Work
Please note: to be considered for this role, applicants must already possess the right to work legally in the United Kingdom.
Technical Support Lead (Field Based) in Weybridge employer: LG Electronics UK
Contact Detail:
LG Electronics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Lead (Field Based) in Weybridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LG through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical questions related to TV and audio products. We want to show that we know our stuff and can handle any challenge thrown our way!
✨Tip Number 3
Show off your people skills! During interviews, share examples of how we've helped customers in the past. LG values a people person, so let’s highlight our ability to connect and communicate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the LG team!
We think you need these skills to ace Technical Support Lead (Field Based) in Weybridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how motivated you are about joining LG and making lives better with our products. Share why you’re excited about the Technical Support Lead position and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in technical support and field repair, especially with consumer electronics. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about LG and what we stand for.
How to prepare for a job interview at LG Electronics UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around TV and audio products. Familiarise yourself with LG's latest innovations and how they compare to competitors. This will show that you're not just a skilled engineer but also genuinely interested in the company's offerings.
✨Show Your People Skills
As a Technical Support Lead, you'll be interacting with various stakeholders. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. Highlight your ability to communicate clearly and effectively, as this is crucial for the role.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or project. Be ready to discuss your leadership style and how you support and motivate others. LG values proactive leadership, so showcasing your experience in guiding teams will set you apart.
✨Prepare for Change Management
Given LG's focus on growth and change, be prepared to discuss how you've adapted to changes in previous roles. Share specific strategies you've used to manage transitions smoothly, as this will demonstrate your ability to thrive in a dynamic environment.
