Technical Services Manager

Life’s Good at LG! At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realise our growth strategies.

We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. As such, LG is the right place for you if:

• You are a smart cookie. You like to dig into the data and find creative solutions.
• You are motivated and driven. You thrive on a challenge and want to be No. 1.
• You are a people person. You like helping people out and you want to understand where they’re coming from.
• You’re honest and you will speak up (politely, of course!), but you do it because you care and because it’s the right thing to do.

This is a fantastic opportunity to join our Air Solutions team as Technical Service Manager. Our Air Solutions team is responsible for helping to develop and grow the UK business in line with LG’s strategies and objectives. As Technical Service Manager you will manage the technical support team to deliver agreed service levels, to continuously improve customer services and promote the LG brand.

Your Role & Responsibilities

• Manage the field service team of engineers to deliver service and value to customers including system commissioning, customer support, and implementing corrective and preventative action plans.
• Help in managing the spares availability supporting distributions and direct customer channels.
• Ensure best in class levels of technical documentation are available to customers and AS colleagues.
• Support in managing the training academy and resources ensuring materials are updated and optimal utilisation.
• Achieve set and agreed KPIs as discussed with the General Manager.
• Provide effective and detailed reporting of all technical supporting team and service activities as and when required.
• Liaise with other departments to help resolve payment disputes when required, to assist in new product introduction with relevant stakeholders and end of life management to optimise levels of inventory.

Skills, Education & Experience

• Solid relevant experience, preferably gained from a reputable manufacturer. Engineering or other relevant technical based qualifications are desirable.
• Proven effective leadership and management skills.
• Good technical and product awareness, including product development and business planning. Good understanding of all relevant legislations.
• Excellent interpersonal and communication skills.
• Experience of working within a performance management environment – KPIs and Service Level Agreements.
• Highly focused and capable of sustaining a fast pace in a dynamic environment.
• Able to constructively challenge and improve existing practice.
• Completer finisher, able to be resilient to drive issues through to a successful customer-focused solution.
• Good judgement, able to make practical and realistic decisions within scope of responsibility.
• Proven commercial acumen and ability to achieve commercial objectives.
• Proficient in Microsoft Office including PowerPoint and Excel.

Your Benefits

• 9% Employer Contribution into your Pension.
• Life Assurance.
• Private Healthcare (including optical & dental) for you and your family.
• 25 Days’ Annual Leave (+ Public Holidays).
• Staff Discount.
• Subsidised Cafeteria.
• Company Car or Car Allowance.

Our Equal Opportunities Statement

LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Right to Work

Please note that any job offer made will be conditional on the individual holding a legal right to work in the United Kingdom by the time employment commences.