Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead technical support for Home Entertainment products and manage repair services.
- Company: Join LG, a global leader in innovative technology and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Be part of a team that makes lives better with cutting-edge home entertainment solutions.
- Qualifications: Field repair experience and strong leadership skills required.
- Other info: Exciting career growth with international training opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Life’s Good at LG
At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics and mobile communications to business innovations in digital signage, air conditioning and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realise our growth strategies.
We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. As such, LG is the right place for you if:
- You are a smart cookie.
- You like to dig into the data and find creative solutions.
- You are motivated and driven.
- You thrive on a challenge and want to be No. 1.
- You are a people person.
- You like helping people out and you want to understand where they’re coming from.
- You’re honest and you will speak up (politely of course), but you do it because you care and because it’s the right thing to do.
Overview
We are looking for a skilled engineer with field repair experience to join us as the Technical Support Lead (Field Based) for all Home Entertainment products. This is a team lead role looking after the repair and service of our TV and Audio products.
LGEUK is an ever-growing company in the marketplace; as such, the ability to manage change in line with this growth is the key to its future success, through continuous development in customer service offering. LGEUK service relies heavily upon a small number of product-specific service providers who carry out a high percentage of the total repair volume. The management of these repairers is critical, with regular reporting or KPI management required.
Some areas of the service department can interface with repairers and this can lead to confusion on both parts regarding the correct contact points for any specific issues. As LGEUK grows within the market, there will be an increasing need to optimise its current repair network, bringing with it the need for reliable controlled evaluation of prospective new companies.
Working with the Customer Service Manager, Customer Service Operation Team Leader and Customer Service Director, part of your remit will be ensuring that our TV/Audio and Home Appliance customers receive continued high-level quality service.
The position is based at our Weybridge Head Office with travel required to our warehouse in Milton Keynes. Additional travel will be required a few times a year to the European Service Academy (EU training centre is in Holland), the European TV manufacturing plant in Poland and to our training academy in Korea every 2 years.
Technical Support Lead (Field Based) in Surrey employer: LG Electronics UK
Contact Detail:
LG Electronics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Lead (Field Based) in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Technical Support Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your field repair experience and how you've tackled challenges in the past. We want to see that competitive spirit and problem-solving mindset!
✨Tip Number 3
Be proactive! If you hear about a company looking for someone in your field, don’t wait for them to post a job. Reach out directly and express your interest. We love seeing candidates who take the initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining LG and making life good for our customers.
We think you need these skills to ace Technical Support Lead (Field Based) in Surrey
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a Technical Support Lead at LG and making lives better with our products.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your field repair experience and any leadership roles you've had. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make it easy for us to see why you’re the perfect fit for the role by getting straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about LG and what we stand for.
How to prepare for a job interview at LG Electronics UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to home entertainment products. Understand the common issues customers face and be ready to discuss how you would approach solving them. This shows that you're not just a people person, but also someone who can dig into the data and find creative solutions.
✨Showcase Your Leadership Skills
As a Technical Support Lead, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led a team in the past, especially in challenging situations. Highlight your proactive leadership style and how it has driven success in previous roles.
✨Communicate Clearly
Since this role involves interfacing with various stakeholders, practice articulating your thoughts clearly and concisely. Be prepared to explain complex technical concepts in simple terms, as this will be crucial when dealing with both customers and service providers.
✨Embrace Change
LGEUK is all about growth and adapting to change. Think of examples from your past where you've successfully managed change or adapted to new processes. Show that you're flexible and open to new ideas, which aligns with the company's vision for continuous development in customer service.