At a Glance
- Tasks: Join LG as a Direct Mobile Service Engineer, providing top-notch technical support and repairs.
- Company: LG Electronics is a global leader in innovative products that enhance everyday life.
- Benefits: Enjoy 25 days of annual leave, private healthcare, and a generous pension contribution.
- Other info: Flexible working hours and opportunities for ongoing training and development.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Must have engineering qualifications and 5 years of experience in white goods repair.
The predicted salary is between 28800 - 43200 £ per year.
3 days ago Be among the first 25 applicants
Direct message the job poster from LG Electronics UK
Locations:
Field-based in various locations:
1) London North
2) London North/ East
3) London East
4) London South/ East
5) Birmingham South/ East
6) Manchester West~ Liverpool
7) Sheffield
Life’s Good at LG!
At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, and consumer electronics to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
We strongly believe that our people’s competitive spirit, proactive leadership, and expertise help drive the company forward. As such, LG is the right place for you if:
- You are motivated and driven. You thrive on a challenge and want to be No. 1.
- You are a people person. You like helping people out and you want to understand where they’re coming from.
- You’re honest and you will speak up (politely, of course!), but you do it because you care and because it’s the right thing to do.
This is a fantastic opportunity to join our Service team as a Direct Mobile Service (DMS) Engineer.
Our Service team is responsible for providing excellent after sales customer service by proactively identifying problems, resolving issues, and providing support on all technical aspects of the LG product range.
As a DMS Engineer, you will assume responsibility for providing full technical repair support directly to our customers, providing technical feedback to help resolve issues and improve product performance, and demonstrate aptitude for continuous improvement, thus decreasing our repair turnaround time.
Your Role & Responsibilities
- Effectively manage daily workload and carry out scheduled repairs, which will include possible out-of-hours visits to customer’s homes both during the week and at weekends
- Successfully diagnose problem and test product
- Support the LGEUK technical helpdesk and LGEUK repair network as required.
- Manage adequate van stock levels to ensure a high first time repair completion rate
- Complete relevant paperwork and accurate document working records
- Support the servicing of advanced Premium products
- Build your LG product knowledge base through continuous learning and training
- Bring the practical skills learned in the market back into the technical support function and to act as repair escalation point for the market
Skills, Education & Experience
- Must have a formal qualification in engineering and/or servicing
- A minimum of 5 years white goods repair services experience on products such as washers, dryers, refrigerators, ice machines, chillers and heat pump dryers with strong electrical background. Experience on brown goods is a plus
- Current F gas certification is an advantage
- Must have a clean driving license record
- An excellent communicator together with a high level of customer care and service skills
- Self-motivated, able to work with little or no supervision and direction with a fully flexible approach to the work
- Familiar with and adopts a high level of health and safety standards
- Ability to multi-task with exceptional organisational skills
- Complete finisher - able to be resilient to drive issues through to a successful customer focused solution
- Good judgement - able to make practical and realistic decisions within scope of responsibility
- Able to solve business and customer related issues Able to be flexible and develop quality, customer-focused targets and service
- 9% Employer Contribution to Your Pension
- Life Assurance
- Private Healthcare (including optical & dental) for you and your family
- 25 Days’ Annual Leave (+ Public Holidays)
- Staff Discount
- Subsidised Cafeteria
LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Right to Work
Please note that any job offer made will be conditional on the individual holding a legal right to work in the United Kingdom by the time employment commences.
Seniority level
- Seniority level: Entry level
Employment type
- Employment type: Full-time
Job function
- Industries: Appliances, Electrical, and Electronics Manufacturing
Direct Mobile Service Engineer employer: LG Electronics UK
At LG, we pride ourselves on fostering a vibrant work culture that encourages innovation and collaboration. As an intern in our Demand Planning - Home Solutions team at our Weybridge Head Office, you'll not only gain invaluable experience in supply chain management but also benefit from our commitment to employee growth and development. With a focus on teamwork and a supportive environment, LG is the perfect place for motivated individuals eager to make a meaningful impact while enjoying a fulfilling career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Direct Mobile Service Engineer
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Direct Mobile Service Engineer
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch LG Electronics UK's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at LG Electronics UK. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at LG Electronics UK
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at LG Electronics UK.
