Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join LG as a Direct Mobile Service Engineer, providing top-notch technical support and repairs.
- Company: LG Electronics is a global leader in innovative products that enhance everyday life.
- Benefits: Enjoy 25 days of annual leave, private healthcare, and a generous pension contribution.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Must have engineering qualifications and 5 years of experience in white goods repair.
- Other info: Flexible working hours and opportunities for ongoing training and development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
3 days ago Be among the first 25 applicants
Direct message the job poster from LG Electronics UK
Locations:
Field-based in various locations:
1) London North
2) London North/ East
3) London East
4) London South/ East
5) Birmingham South/ East
6) Manchester West~ Liverpool
7) Sheffield
Life’s Good at LG!
At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, and consumer electronics to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
We strongly believe that our people’s competitive spirit, proactive leadership, and expertise help drive the company forward. As such, LG is the right place for you if:
- You are motivated and driven. You thrive on a challenge and want to be No. 1.
- You are a people person. You like helping people out and you want to understand where they’re coming from.
- You’re honest and you will speak up (politely, of course!), but you do it because you care and because it’s the right thing to do.
This is a fantastic opportunity to join our Service team as a Direct Mobile Service (DMS) Engineer.
Our Service team is responsible for providing excellent after sales customer service by proactively identifying problems, resolving issues, and providing support on all technical aspects of the LG product range.
As a DMS Engineer , you will assume responsibility for providing full technical repair support directly to our customers, providing technical feedback to help resolve issues and improve product performance, and demonstrate aptitude for continuous improvement, thus decreasing our repair turnaround time.
Your Role & Responsibilities
- Effectively manage daily workload and carry out scheduled repairs, which will include possible out-of-hours visits to customer’s homes both during the week and at weekends
- Successfully diagnose problem and test product
- Support the LGEUK technical helpdesk and LGEUK repair network as required.
- Manage adequate van stock levels to ensure a high first time repair completion rate
- Complete relevant paperwork and accurate document working records
- Support the servicing of advanced Premium products
- Build your LG product knowledge base through continuous learning and training
- Bring the practical skills learned in the market back into the technical support function and to act as repair escalation point for the market
Skills, Education & Experience
- Must have a formal qualification in engineering and/or servicing
- A minimum of 5 years white goods repair services experience on products such as washers, dryers, refrigerators, ice machines, chillers and heat pump dryers with strong electrical background. Experience on brown goods is a plus
- Current F gas certification is an advantage
- Must have a clean driving license record
- An excellent communicator together with a high level of customer care and service skills
- Self-motivated, able to work with little or no supervision and direction with a fully flexible approach to the work
- Familiar with and adopts a high level of health and safety standards
- Ability to multi-task with exceptional organisational skills
- Complete finisher – able to be resilient to drive issues through to a successful customer focused solution
- Good judgement – able to make practical and realistic decisions within scope of responsibility
- Able to solve business and customer related issues Able to be flexible and develop quality, customer-focused targets and service
- 9% Employer Contribution to Your Pension
- Life Assurance
- Private Healthcare (including optical & dental) for you and your family
- 25 Days’ Annual Leave (+ Public Holidays)
- Staff Discount
- Subsidised Cafeteria
LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Right to Work
Please note that any job offer made will be conditional on the individual holding a legal right to work in the United Kingdom by the time employment commences.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Industries
Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at LG Electronics UK by 2x
Get notified about new Service Engineer jobs in United Kingdom .
Glasgow, Scotland, United Kingdom 1 month ago
Edinburgh, Scotland, United Kingdom 1 month ago
Stirling, Scotland, United Kingdom 1 month ago
Boston, England, United Kingdom 2 weeks ago
Corby, England, United Kingdom 2 weeks ago
Peterborough, England, United Kingdom 2 weeks ago
Rillington, England, United Kingdom 4 weeks ago
North Yorkshire, England, United Kingdom 4 weeks ago
Kingston Upon Hull, England, United Kingdom 4 weeks ago
King\’s Lynn, England, United Kingdom 2 weeks ago
Bodmin, England, United Kingdom 1 month ago
Truro, England, United Kingdom 1 month ago
Looe, England, United Kingdom 1 month ago
Liskeard, England, United Kingdom 1 month ago
Grantham, England, United Kingdom 2 weeks ago
Worcester, England, United Kingdom 1 month ago
Bromsgrove, England, United Kingdom 1 month ago
York, England, United Kingdom 4 weeks ago
East Riding Of Yorkshire, England, United Kingdom 4 weeks ago
Royal Leamington Spa, England, United Kingdom 1 month ago
Coventry, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Direct Mobile Service Engineer employer: LG Electronics UK
Contact Detail:
LG Electronics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Mobile Service Engineer
✨Tip Number 1
Familiarise yourself with LG's product range and services. Understanding the specific products you'll be working with, such as washers and refrigerators, will help you demonstrate your technical knowledge during interviews.
✨Tip Number 2
Network with current or former LG employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves diagnosing issues and providing solutions, having specific examples ready will showcase your ability to handle challenges effectively.
✨Tip Number 4
Be ready to demonstrate your customer service skills. As a DMS Engineer, you'll be interacting with customers directly, so think of scenarios where you've successfully resolved customer issues or improved their experience.
We think you need these skills to ace Direct Mobile Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in white goods repair services, particularly with washers, dryers, and refrigerators. Emphasise your engineering qualifications and any certifications, such as F gas certification.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to LG Electronics UK. Mention how your skills align with their values of customer service and technical support, and provide examples of how you've successfully resolved customer issues in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including specific instances where your communication skills made a difference in customer satisfaction.
Highlight Flexibility and Problem-Solving Abilities: Demonstrate your flexibility and problem-solving skills in your application. Provide examples of situations where you had to adapt to changing circumstances or solve complex issues, especially in a customer-focused environment.
How to prepare for a job interview at LG Electronics UK
✨Showcase Your Technical Skills
As a Direct Mobile Service Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss your experience with white goods repair and any relevant qualifications you hold. Highlight specific examples of how you've successfully diagnosed and resolved issues in the past.
✨Emphasise Customer Service
LG values excellent customer service, so be ready to share instances where you've gone above and beyond for customers. Discuss your communication skills and how you handle challenging situations with clients, ensuring they feel supported and valued.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Prepare to talk about a time when you faced a difficult technical challenge and how you approached it. This will show your ability to think critically and make sound decisions under pressure.
✨Express Your Motivation and Flexibility
LG is looking for motivated individuals who thrive on challenges. Convey your enthusiasm for the role and your willingness to adapt to various situations, including out-of-hours visits. This will reflect your commitment to providing top-notch service.
