At a Glance
- Tasks: Be the voice of support for patients and healthcare providers in a fast-paced environment.
- Company: Join LF&E, a leading healthcare logistics provider making a real difference since 2008.
- Benefits: Enjoy 25 days holiday, career progression, and full training with a supportive team.
- Other info: Dynamic role with opportunities for ongoing training and development.
- Why this job: Make an impact in healthcare logistics while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24649 - 30127 £ per year.
Make a Difference in Healthcare Logistics!
Are you a customer focused professional who thrives in a fast paced environment? Do you enjoy solving problems, supporting customers, and helping essential services run smoothly?
Join
LF&E , one of the UK's leading healthcare logistics providers.
Since 2008, we've grown from a family-run business into a nationwide organisation with 23 sites and more than 300 employees.
We specialise in temperature-controlled healthcare logistics, ensuring vital medications reach patients, pharmacies, and healthcare providers safely and on time.
The Role
As a Customer Service Advisor, you will be the frontline of communication for both our clients and our drivers.
This is a fast paced and critical role within the business, requiring strong multitasking skills, attention to detail, and a calm, solution-focused approach.
Working closely with our Logistics, Planning, and Operations teams, you'll help ensure the seamless coordination of medication deliveries across the UK while providing excellent customer service to patients, healthcare providers, and clients.
This role is ideal for someone who enjoys working in a busy environment, communicating with a wide range of people, and making a real difference through outstanding customer support.
- Working Hours
- 45 hours per week, Monday to Friday, Weekend work required on a rota basis
- Additional hours may be required to meet operational needs
Key Responsibilities
- Act as the first point of contact for patients, healthcare providers, clients, drivers, and internal teams.
- Handle all inbound calls and emails relating to deliveries, collections, rebookings, and general enquiries.
- Provide professional and effective support to clients regarding service quality, delivery updates, and operational queries.
- Offer real-time assistance to drivers, helping resolve failed deliveries, delays, and route queries.
- Maintain clear and consistent communication between LF&E teams and our clients to ensure transparency and excellent service delivery.
- Accurately process new bookings and rebookings through our online booking portal.
- Ensure all booking records are up to date and maintained accurately.
- Update and manage rebooking schedules, ensuring information is provided to the Planning and Sortation teams each evening.
- Manage, file, and maintain delivery manifests and Proof of Delivery (POD) documentation in a compliant manner.
- Support the wider operations team with administrative duties as required.
- Carry out any other reasonable duties requested by your Line Manager.
What We're Looking For
- Previous experience in a customer service, administration, or logistics coordination role.
- Experience working within a fast paced environment.
- Excellent communication and interpersonal skills with a professional and empathetic approach.
- Strong organisational skills and exceptional attention to detail.
- Ability to manage multiple priorities while remaining calm under pressure.
- Confident handling a high volume of inbound and outbound calls.
- Good IT skills, including experience using Microsoft Office, particularly Excel.
- Experience using online booking systems, CRM platforms, or transport management systems is desirable.
- Understanding of logistics, transport operations, or temperature-controlled healthcare deliveries would be advantageous, but is not essential.
- A proactive, flexible, and team-oriented approach to work.
Benefits
- Company pension
- 25 days’ holiday + bank holidays
- Career progression opportunities
- Uniform and full training included
- Opportunities for ongoing training and development
- Employee Assistance Programme
Please Note
If you have any criminal convictions, please inform us at the interview stage.
Due to the high volume of applications we receive, we are unable to contact each applicant individually regarding the status of their application.
If you are selected for an interview, we will be in touch shortly.
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Customer Service Advisor in Swadlincote employer: LF&E
At LF&E, we pride ourselves on being a leading healthcare logistics provider that not only values our employees but also fosters a supportive and purpose-driven work culture. With flexible working hours, comprehensive training, and opportunities for career progression, our team members play a vital role in delivering essential services to the NHS and patients across the UK. Join us and be part of a dedicated family that is committed to making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Swadlincote
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LF&E. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LF&E before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Swadlincote
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LF&E:Your cover letter is your chance to shine! Tell us why you want to work at LF&E specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LF&E!
How to prepare for a job interview at LF&E
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
