Specialist, Supporter Services (Casual Contract)
We are looking for individuals with excellent customer focus to join our Supporter Services team on a casual basis. In this role, you will manage inbound and outbound fan/customer contact, resolving complaints and queries and delivering consistently excellent service across phone calls, emails, web chat and face to face.
We will be holding the assessment centre for this on the morning of the 19th June 2025.
What will you be doing?
- Efficiently handle contacts to and from Liverpool FC supporters relating to a variety of club products and services.
- Provide all information that the supporter needs in a clear and accurate way and promote additional relevant services as appropriate.
- Process any administration tasks as and when needed.
- Represent the LFC Brand by delivering consistently high- quality interactions and maintaining the integrity of supporter information.
- Adhere to Club policies and procedures with particular attention to security, data management, payment information and cash handling guidelines.
- Work proactively as a part of the wider team.
- Accurately record reasons for supporter contact to help with future planning and forecasting and to aid with root cause analysis and problem solving.
To be successful in this role, you will be customer and people focused with a natural ability to work with people of all ages and backgrounds. You will have a passion to help our supporters and an enthusiasm to deliver exceptional fan experiences, building rapport quickly and managing conflict where appropriate. You will have excellent verbal and written communication skills and be motivated by working with people. As an excellent team player, you will have a flexible approach and can adapt to change in a busy environment. You will have experience in a customer service position, in a call centre/ office environment.
You will be self-motivated and driven to do the ‘right thing’. You’ll be digitally literate with good Microsoft Office skills with the ability and confidence to learn new systems quickly.
Why should you apply?
This is a casual position.
Your main base Anfield Stadium.
If successful, you will be invited to take part in an assessment centre on 19th June 2025 which could last up to 3 hours. You will recieve further information regarding this closer to the time.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
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StudySmarter Expert Advice🤫
We think this is how you could land Specialist, Supporter Services (Casual) in Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like LFC Foundation and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at LFC Foundation and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and LFC Foundation.
Get Familiar with Our Brand:Before applying, take some time to learn about LFC Foundation and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at LFC Foundation
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress LFC Foundation.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which LFC Foundation will surely appreciate.
