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For Companies At a Glance
- Tasks: Assist customers with sales, refunds, and product advice in a vibrant retail environment.
- Company: Join the Liverpool FC team at the iconic Williamson Square Store.
- Benefits: Enjoy 25 days holiday, high street discounts, and a contributory pension scheme.
- Why this job: Be part of a passionate team, enhance your customer service skills, and give back to the community.
- Qualifications: Retail experience and strong communication skills are essential; qualifications are a plus.
- Other info: Flexible hours and opportunities for volunteering with the LFC Foundation.
Overview
Retail Sales Advisor, Williamson Square Store — join the Liverpool FC team at the Williamson Square Store.
We are looking for individuals who are passionate about customer service and enjoy working as part of a team. In this role you will be responsible for ensuring that the overall customer experience within the Liverpool Football Club Store is to the highest possible standard.
Responsibilities
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building product knowledge to provide advice and guidance on product selection to customers.
- Basic Sales Management through driving the AVS, UPT and Conversion by offering add-on sales and upselling.
- Merchandising/display.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Who we are looking for
To be successful, you must have recent retail store and customer service experience in a customer-facing role and demonstrate excellent numeracy and literacy skills. Strong interpersonal and communication skills are important to deliver excellent customer service and work well as part of a team. A retail and/or customer service qualification would be advantageous. You will be able to work flexible hours.
Why you should apply
This is a permanent position working 20 hours per week on a 5 from 7 day basis. Your main base will be our Williamson Square Store. We offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme. You will have access to our benefits kit bag with high street discounts and a selection of benefit schemes. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.
At Liverpool Football Club, we are committed to equality, diversity and inclusion and to hiring great people representative of diverse backgrounds, perspectives and skills across our business. We strive to create an inclusive workplace for all.
Safeguarding
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues and volunteers to share this commitment.
Other
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Retail Sales Advisor, Williamson Square Store employer: LFC Foundation
Contact Detail:
LFC Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor, Williamson Square Store
✨Tip Number 1
Familiarise yourself with Liverpool FC's history and values. Being knowledgeable about the club will not only impress during your interview but also help you connect with customers who are passionate about the team.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through role-playing with friends or volunteering, demonstrating your ability to handle various customer interactions can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you successfully collaborated with others. Retail is all about working together, so highlighting your interpersonal skills will be crucial.
✨Tip Number 4
Be prepared to discuss how you would drive sales and enhance the customer experience. Think of specific strategies you could implement in the store, such as upselling techniques or merchandising ideas, to demonstrate your proactive approach.
We think you need these skills to ace Retail Sales Advisor, Williamson Square Store
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Retail Sales Advisor position. Tailor your application to highlight relevant experience in customer service and retail.
Highlight Relevant Experience: In your CV and cover letter, emphasise your recent retail store and customer service experience. Provide specific examples of how you've delivered excellent customer service and worked effectively as part of a team.
Showcase Your Skills: Make sure to mention your strong interpersonal and communication skills. If you have any qualifications related to retail or customer service, be sure to include them as they can give you an edge.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your passion for customer service and your enthusiasm for working with Liverpool FC. Mention why you want to be part of their team and how you can contribute to enhancing the customer experience.
How to prepare for a job interview at LFC Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what Liverpool FC is looking for.
✨Demonstrate Teamwork Skills
Since the role involves working as part of a team, be prepared to discuss your experiences collaborating with others. Highlight instances where you contributed to a team goal or supported colleagues, showcasing your ability to work well in a retail environment.
✨Know Your Products
Familiarise yourself with Liverpool FC merchandise and the store's offerings before the interview. Being able to discuss specific products and their features will demonstrate your commitment and readiness to provide excellent customer advice.
✨Prepare for Sales Scenarios
Anticipate questions related to sales techniques, such as upselling and add-on sales. Think of examples from your past experience where you successfully increased sales or improved customer satisfaction through effective selling strategies.