Manager, Ticketing Operations

About The Role

We have an exciting opportunity for an individual to join our Liverpool FC team as a Manager, Ticketing Operations.

We’re looking for a driven and detail-oriented professional to manage the sales for Men’s cup fixtures (both home and away) across European and domestic competitions, while also sharing responsibility for Women’s games in all formats. This is your chance to be at the heart of the action, working closely with internal teams and external stakeholders to ensure a seamless, best-in-class ticketing journey for fans. You’ll collaborate across departments to bring the club’s Ticketing Strategy to life, making a real impact in a fast-paced, passionate environment.

What will you be doing?

• Lead the ticket sales process for all men’s cup fixtures, including Auto Cup Scheme coordination, communications, and data analysis.
• Oversee ticketing for any Cup Final fixtures across men’s and women’s competitions.
• Jointly manage ticket sales for all women’s fixtures, ensuring smooth priority windows and sale periods.
• Support the renewal and sales process for women’s season tickets.
• Manage ticket inventory for relevant fixtures, maximising utilisation and meeting all requirements.
• Act as ticketing lead for specific events, including non-football and third-party venue fixtures.
• Collaborate with internal teams to ensure alignment and support for the club’s ticketing strategy.
• Liaise with other clubs and venues to confirm allocations and manage away ticket logistics.
• Oversee end-to-end delivery of fixtures, including digital ticketing operations.
• Manage contractual ticket allocations and associated processes.
• Line manage Ticketing Coordinators, delegating tasks and ensuring high-quality delivery.
• Ensure ticketing content across club channels is accurate and user-friendly.
• Support matchday ticketing operations, including travel to away and European fixtures when needed.
• Contribute to wider club initiatives requiring ticketing expertise.
• Work with Supporter Services, Access, and Safety teams to resolve escalated ticketing issues.
• Liaise with Finance to complete reconciliations and investigate discrepancies or fraud.

Who are we looking for?

We’re looking for a confident and experienced ticketing professional with a strong background in high-volume environments within the sports or entertainment industry. You’ll bring excellent industry knowledge, especially in football and a proven ability to manage stakeholders at all levels. With a track record of driving policy and process improvements, you’ll be a natural leader who knows how to delegate effectively and keep teams aligned.

Technically, you’ll be proficient in platforms like SeatGeek and Fortress, with hands-on experience in digital ticketing and access control systems. Advanced Excel skills and comfort working with large datasets are essential, as is a sharp eye for detail and a passion for delivering seamless fan experiences.

Why should you apply?

This is a full-time permanent role working 35 hours per week. Your main base will be our office at Anfield.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

EEO Statement

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.