At a Glance
- Tasks: Lead a hospitality team on match days, ensuring top-notch guest experiences.
- Company: Join Liverpool FC, a leader in inclusivity and community impact.
- Benefits: Flexible hours, dynamic environment, and the thrill of match days.
- Other info: Join a diverse team committed to equality and making a positive difference.
- Why this job: Be at the heart of the action and make every match day unforgettable.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 12 - 15 £ per hour.
About the Role
We are looking for Casual Room Supervisors to be at the heart of the action on match days, leading your team to deliver outstanding hospitality experiences.
What will you be doing?
- You will lead a hospitality suite or area on match days, ensuring smooth operations and an outstanding guest experience.
- You’ll supervise the Food & Beverage team, coordinate service to the highest standards, and motivate your team to deliver exceptional results.
- From delivering clear pre-service briefings to ensuring every guest receives a warm corporate welcome, you’ll set the tone for success.
- You’ll coach and support your team on the job, driving continuous improvement and maintaining high performance across every service.
- You’ll also handle staffing and guest issues, ensure compliance with all policies and health & safety standards, and delegate tasks effectively to maintain quality throughout.
Who are we looking for?
- Proven experience managing hospitality areas with confidence and strong organisational skills.
- A proactive, hands-on leader who can use initiative and make decisions under pressure.
- Strong leadership and people management skills.
- A commitment to delivering exceptional customer service and setting high standards for others.
- Experience developing and motivating diverse teams, leading by example on the floor.
- Good commercial awareness and a drive to achieve results.
- Ability to work in a fast-paced environment with the stamina to handle match day demands.
Position Details
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues and volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity, and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and, through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Casual Match-Day Hospitality Team Lead in Liverpool employer: LFC Foundation
At Liverpool FC, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and inclusivity. As a Casual Match-Day Hospitality Team Lead, you'll enjoy flexible hours while leading a passionate team in delivering outstanding hospitality experiences on match days. With a strong commitment to employee growth and development, we provide opportunities for you to enhance your leadership skills in a dynamic environment, all while being part of a club that values diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Match-Day Hospitality Team Lead in Liverpool
✨Tip Number 1
Get to know the venue and its operations inside out. Familiarise yourself with the layout, key staff members, and the flow of service. This will help you lead your team effectively on match days.
✨Tip Number 2
Showcase your leadership skills by being visible and approachable during matches. Engage with your team and guests alike, creating a positive atmosphere that encourages everyone to perform at their best.
✨Tip Number 3
Prepare for the unexpected! Match days can be hectic, so have a plan in place for handling any issues that arise. Being proactive will help you maintain high standards and keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely excited about joining our team.
We think you need these skills to ace Casual Match-Day Hospitality Team Lead in Liverpool
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in managing teams and delivering exceptional service. We want to see how you've motivated others and set high standards in previous roles.
Be Specific About Your Experience:When detailing your past roles, focus on specific examples that demonstrate your organisational skills and ability to handle pressure. We love a good story that showcases your problem-solving abilities!
Emphasise Your Customer Service Commitment:Let us know how you’ve gone above and beyond for guests in the past. We’re all about creating outstanding experiences, so share any relevant anecdotes that show your dedication to customer satisfaction.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the mix for this exciting role.
How to prepare for a job interview at LFC Foundation
✨Know Your Match Day Operations
Familiarise yourself with the specific operations of match days at Liverpool FC. Understand the flow of service, from pre-match briefings to post-match wrap-ups. This knowledge will help you demonstrate your readiness to lead and ensure a smooth experience for guests.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Be ready to discuss how you motivate your team and handle challenges on the floor. Highlighting your proactive approach will show that you're the hands-on leader they need.
✨Emphasise Customer Service Excellence
Be prepared to talk about your commitment to exceptional customer service. Share specific instances where you went above and beyond to ensure guest satisfaction. This will align perfectly with their focus on delivering outstanding hospitality experiences.
✨Demonstrate Your Commercial Awareness
Research Liverpool FC's values and their commitment to diversity and inclusion. Be ready to discuss how you can contribute to these initiatives while achieving results. Showing that you understand the bigger picture will set you apart as a candidate who fits their culture.
