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For Companies At a Glance
- Tasks: Welcome guests, direct them to tables, and assist with inquiries on match days.
- Company: Join Liverpool FC, a leader in football and inclusivity.
- Benefits: Enjoy flexible hours, a provided uniform, and potential for more roles at Anfield.
- Why this job: Be part of an iconic club, meet new people, and enhance your customer service skills.
- Qualifications: Must be over 18 with excellent communication skills and some front-of-house experience.
- Other info: Casual contract with variable hours, including evenings and weekends.
About The Role
Liverpool Football Club is currently recruiting Casual Hospitality Hosts for our external venues on match days throughout the season. As a Casual Hospitality Host, you'll be the first point of contact for our guests at various off-site venues, including hotels and restaurants.
What will you be doing in the role?
- Greeting and welcoming match day guests with warmth and professionalism.
- Directing and escorting guests to their tables.
- Checking tickets and ensuring smooth transitions to seating.
- Assisting with guest inquiries and alerting management to any issues during service.
We Are Looking For People Who
- Have excellent communication and customer service skills.
- Are comfortable interacting with guests in a friendly yet professional manner.
- Have previous front-of-house experience or a similar customer-facing role.
- Can start at least 7 hours prior to kick-off due to the nature of the role.
- Are over 18, due to the nature of the role.
A strict dress code applies (all uniform will be provided). Successful candidates may also have the opportunity to take on additional Casual Host roles based at Anfield Stadium if the external venues are not in use.
Position Details
This is a casual contract position, working variable hours across the week including evenings and weekends. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity, and inclusion. We are proud of our achievements in this area, including maintaining the Premier League Equality Standard Advanced Level, being a founding signatory of the Football Association's Football Leadership Diversity Code, and being recognized as a leader in this area both on and off the pitch. We are dedicated to increasing the diversity of our team and creating an inclusive workplace for all. If you share our passion for inclusivity, we want to hear from you. Apply now to join our team!
Contact Detail:
LFC Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual External Venue Hosts
✨Tip Number 1
Familiarise yourself with Liverpool Football Club's values and mission. Understanding their commitment to equality, diversity, and inclusion will help you align your approach during interviews and show that you're a good fit for their team.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a host. Think about how you would handle guest inquiries or issues, as demonstrating your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Liverpool FC if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
✨Tip Number 4
Be prepared to discuss your previous front-of-house experience in detail. Highlight specific examples where you demonstrated excellent communication and customer service skills, as this will reinforce your suitability for the Casual Hospitality Host position.
We think you need these skills to ace Casual External Venue Hosts
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Casual Hospitality Host. Tailor your application to highlight relevant experience and skills that match what Liverpool Football Club is looking for.
Highlight Customer Service Skills: Emphasise your excellent communication and customer service skills in your CV and cover letter. Provide specific examples from previous roles where you successfully interacted with guests or handled inquiries.
Show Enthusiasm for Inclusivity: Since Liverpool FC values diversity and inclusion, mention any experiences or beliefs that align with these principles. This could include working in diverse teams or participating in community initiatives.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail.
How to prepare for a job interview at LFC Foundation
✨Show Your Customer Service Skills
As a Casual Hospitality Host, you'll be the first point of contact for guests. Make sure to highlight your previous experience in customer-facing roles and demonstrate your ability to communicate effectively and warmly.
✨Dress to Impress
Since there's a strict dress code, ensure you understand it and are prepared to adhere to it during the interview. This shows that you respect the club's standards and are serious about the role.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various guest situations. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service.
✨Express Your Passion for Inclusivity
Liverpool FC values diversity and inclusion. Be ready to discuss why these values are important to you and how you can contribute to creating an inclusive environment for all guests.
