At a Glance
- Tasks: Assist fans on matchdays, providing information and support for a memorable experience.
- Company: Leyton Orient Football Club, a vibrant community-focused football club.
- Benefits: Gain valuable experience in sports, work in a dynamic environment, and meet fellow fans.
- Other info: Work during exciting matchdays with opportunities for personal growth and community engagement.
- Why this job: Be the friendly face that enhances the matchday experience for all supporters.
- Qualifications: Strong communication skills, team player, and a passion for football.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leyton Orient Football Club, Brisbane Road, London, E10 5NF
We are recruiting for Matchday Supporter Liaison Officers to work at BetWright Stadium (Brisbane Road) for the 2025/26 football season, who will be responsible for providing all supporters with information and assisting with feedback, enquiries and complaints on all first-team home matchdays. Our aim is to ensure that all supporters at Brisbane Road have a memorable experience and that successful candidates will play a key role in delivering the best service possible.
Supporter Liaison Officers will be positioned inside and outside of the Stadium and will be at hand to help, offering a friendly face, accurate information, and support to all who attend a Leyton Orient football match at Brisbane Road.
Key Responsibilities:
- Help create a safe environment for supporters
- Assist fans in getting around the Stadium and surrounding areas
- Provide information to fans on the local area, community, and public transport
- Have a good knowledge of Brisbane Road to allow fans to quickly move around the Stadium to give assistance where needed
- Take note of and assist with all fan comments, suggestions, and complaints and provide reports and feedback to the Community Liaison Officer in order to improve the fan experience
- Provide accessibility support to home and away supporters
- Use a well-rounded knowledge of football and Leyton Orient to assist fans in the best possible way
- Distribute ‘First Time Fan’ Certificates in the ground pre-match
- Commit to working all Leyton Orient home matchdays (This will entail numerous Saturday afternoons and some occasional Tuesday evenings throughout the season, but kick-off times are subject to change)
- Run and assist with fan engagement activations, including but not exclusive to: Score Prediction, Minute to Win it and Fan Zone
Equal Opportunities:
To ensure that all departments are provided with an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion and age. To carry out work in a manner that promotes equality of opportunity for both staff and clients.
Skills, Knowledge & Experience:
- A clear and valid DBS Certificate (You will be required to have an up-to-date DBS before starting employment)
- A strong team player
- An outgoing, passionate, energetic, and motivated professional
- An empathetic and supportive approach
- Ability to work on a team as well as on your own without supervision in a busy environment
- Exceptional communication and interpersonal skills
- Confident and outgoing personality
- Understanding and commitment to the Club’s Equality Policy and ability to promote anti-discriminatory practice
We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore, seeking applications from high-quality people, whose backgrounds, experiences and identities broaden and enhance the diversity of our company.
Supporter Liaison Officer employer: Leyton Orient FC
Leyton Orient Football Club is an exceptional employer, offering a vibrant work culture where passion for football meets community engagement. As a Supporter Liaison Officer at BetWright Stadium, you will not only play a crucial role in enhancing the matchday experience for fans but also benefit from opportunities for personal growth and development within a supportive team environment. Located in the heart of London, this role allows you to connect with diverse supporters while contributing to a welcoming atmosphere at one of the city's beloved football clubs.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Liaison Officer
✨Get in on Local Events
Check out local sports tournaments and recreation fairs in your area. These events are great for networking with professionals who might be looking for seasonal help. Plus, you can often chat with organisers and find out about unadvertised opportunities!
✨Join Relevant Online Communities
Dive into online groups related to sports and recreation management, like those on Facebook or LinkedIn. There are often posts about temporary roles or internships, and it's a fab way to get your name out there in the industry!
✨Spotlight Your Skill Set
Highlight any relevant experience or skills you have in sports management on your public profiles. If you've coached, organised events, or worked in customer service at sports centres, make it known! Seasonal employers in this field love to see a background in hands-on roles.
✨Apply Directly Through Us!
Don’t forget that applying for seasonal roles like Supporter Liaison Officer at Leyton Orient FC through our website can put you at the forefront! We often have exclusive listings that might not be on job boards, so keep an eye out for those!
We think you need these skills to ace Supporter Liaison Officer
Some tips for your application 🫡
Showcase Your Passion for Sports:When you’re applying for a role in sports-recreation-management, it’s essential to let your love for sports shine through. Use your cover letter to talk about your experiences, whether it’s playing, coaching, or organising events. We want to see that you're enthusiastic and committed to making a difference in the sporting community!
Highlight Relevant Certifications:Don’t forget to include any relevant certifications like first aid, coaching badges, or safety training. These show that you’re not just passionate, but also prepared to handle the responsibilities that come with working in a seasonal role in sports-recreation-management. A quick mention in your CV can really set you apart!
Flexibility is Key:Since it’s a seasonal position, mention your availability clearly in your application. Companies like Leyton Orient FC want to know if you can accommodate their busy periods, so let them know when you’re ready to jump in. It’ll make you more appealing as a candidate if they see you can fit with their needs!
Use Action Words in Your CV:In the CV section, focus on action-oriented language that reflects your teamwork, leadership, and organisational skills. Words like 'led', 'coordinated', or 'developed' can really make your experience pop. We want to see you’re not just a spectator but someone who actively contributes to the success of any team or event!
How to prepare for a job interview at Leyton Orient FC
✨Show Off Your Passion for Sports
When applying for a seasonal role in sports recreation management, let your enthusiasm for sports shine through. Share any relevant experiences, from coaching to volunteering at events. Passion can set us apart in a world where everyone’s qualified!
✨Be Prepared for Fast-Paced Situations
Expect scenarios where you'll need to demonstrate your ability to handle large groups and manage chaotic environments, especially if the job involves overseeing events or activities. Practise responses to potential questions about how you'd deal with unexpected challenges—think quick decisions on your feet!
✨Have a Game Plan for Customer Interaction
Since measuring participant satisfaction is crucial in this role, be ready to discuss your approach to interacting with clients and handling feedback. We want to hear about your conflict resolution skills and how you keep the vibe positive, especially in busy settings!
✨Create a Seasonal Availability Strategy
As a seasonal role, flexibility is key. Prepare to discuss your availability and how it aligns with peak seasons or events. Show us you're ready to commit your time effectively to meet the demands of Leyton Orient FC and make a real impact this season!
