At a Glance
- Tasks: Be the friendly face of Leyton Orient FC, helping fans enjoy an unforgettable matchday experience.
- Company: Join the passionate team at Leyton Orient FC, a club dedicated to its supporters.
- Benefits: Gain valuable experience in sports management and customer service while enjoying matchdays.
- Other info: Flexible hours with opportunities to work weekends and evenings.
- Why this job: Make a real difference for fans and be part of the excitement at every game.
- Qualifications: Great communication skills and a love for football; DBS clearance required.
The predicted salary is between 20000 - 25000 £ per year.
Leyton Orient FC is recruiting for Matchday Supporter Liaison Officers to work at Brisbane Road for the 2025/26 season. You will provide information, assist with enquiries and complaints, and help create a memorable, safe matchday experience for supporters.
Successful candidates will be expected to be approachable, knowledgeable about the stadium, and able to work across all home matchdays, including some weekends/evenings. DBS clearance is required before starting.
#J-18808-LjbffrMatchday Fan Experience Liaison employer: Leyton Orient FC
Leyton Orient FC is an excellent employer, offering a vibrant work culture where passion for football meets community engagement. As a Matchday Fan Experience Liaison, you will play a crucial role in enhancing supporter experiences at Brisbane Road, with opportunities for personal growth and development within the club. Enjoy the unique advantage of working in a dynamic environment that values teamwork and fan interaction, making every matchday a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Fan Experience Liaison
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Leyton Orient FC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Leyton Orient FC and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Leyton Orient FC.
Get Familiar with Our Brand:Before applying, take some time to learn about Leyton Orient FC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Leyton Orient FC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Leyton Orient FC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Leyton Orient FC will surely appreciate.
