At a Glance
- Tasks: Assist fans on matchdays, providing information and support for a memorable experience.
- Company: Leyton Orient Football Club, a vibrant community-focused football club.
- Benefits: Gain hands-on experience in sports, work in a dynamic environment, and meet fellow fans.
- Other info: Flexible hours on matchdays with opportunities for personal growth and community engagement.
- Why this job: Be the friendly face that enhances the matchday experience for all supporters.
- Qualifications: Strong communication skills, team player, and a passion for football.
The predicted salary is between 20000 - 25000 £ per year.
Location: Leyton Orient Football Club, Brisbane Road, London, E10 5NF
We are recruiting for Matchday Supporter Liaison Officers to work at BetWright Stadium (Brisbane Road) for the 2025/26 football season, who will be responsible for providing all supporters with information and assisting with feedback, enquiries and complaints on all first-team home matchdays. Our aim is to ensure that all supporters at Brisbane Road have a memorable experience and that successful candidates will play a key role in delivering the best service possible.
Supporter Liaison Officers will be positioned inside and outside of the Stadium and will be at hand to help, offering a friendly face, accurate information, and support to all who attend a Leyton Orient football match at Brisbane Road.
Key Responsibilities:
- Help create a safe environment for supporters
- Assist fans in getting around the Stadium and surrounding areas
- Provide information to fans on the local area, community, and public transport
- Have a good knowledge of Brisbane Road to allow fans to quickly move around the Stadium to give assistance where needed
- Take note of and assist with all fan comments, suggestions, and complaints and provide reports and feedback to the Community Liaison Officer in order to improve the fan experience
- Provide accessibility support to home and away supporters
- Use a well-rounded knowledge of football and Leyton Orient to assist fans in the best possible way
- Distribute ‘First Time Fan’ Certificates in the ground pre-match
- Commit to working all Leyton Orient home matchdays (This will entail numerous Saturday afternoons and some occasional Tuesday evenings throughout the season, but kick-off times are subject to change)
- Run and assist with fan engagement activations, including but not exclusive to: Score Prediction, Minute to Win it and Fan Zone
Equal Opportunities:
To ensure that all departments are provided with an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion and age. To carry out work in a manner that promotes equality of opportunity for both staff and clients.
Skills, Knowledge & Experience:
- A clear and valid DBS Certificate (You will be required to have an up-to-date DBS before starting employment)
- A strong team player
- An outgoing, passionate, energetic, and motivated professional
- An empathetic and supportive approach
- Ability to work on a team as well as on your own without supervision in a busy environment
- Exceptional communication and interpersonal skills
- Confident and outgoing personality
- Understanding and commitment to the Club’s Equality Policy and ability to promote anti-discriminatory practice
We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore, seeking applications from high-quality people, whose backgrounds, experiences and identities broaden and enhance the diversity of our company.
Supporter Liaison Officer in London employer: Leyton Orient FC
Leyton Orient Football Club is an exceptional employer, offering a vibrant work culture where passion for football meets community engagement. As a Supporter Liaison Officer at BetWright Stadium, you will not only play a crucial role in enhancing the matchday experience for fans but also benefit from opportunities for personal growth and development within a supportive team environment. Located in the heart of London, this role allows you to connect with diverse supporters while contributing to a welcoming atmosphere at one of the city's beloved football clubs.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Liaison Officer in London
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Leyton Orient FC.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Leyton Orient FC.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Leyton Orient FC.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Leyton Orient FC!
We think you need these skills to ace Supporter Liaison Officer in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Leyton Orient FC, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Leyton Orient FC!
How to prepare for a job interview at Leyton Orient FC
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Leyton Orient FC that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Leyton Orient FC during this peak time and how you can be an asset to their team.
