At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain store standards.
- Company: Join a vibrant retail team in the heart of Notting Hill.
- Benefits: Flexible part-time hours, competitive pay, and a fun work environment.
- Other info: Perfect for students looking to balance work with studies.
- Why this job: Inspire others while gaining valuable leadership experience in retail.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 12 - 15 € per hour.
As a Team Leader, you will support the Store Manager and Deputy Manager in the day-to-day running of the store, helping to lead and motivate the team to deliver excellent customer service and achieve sales targets. You will take responsibility for supervising colleagues, maintaining high store standards, and ensuring smooth store operations. This role is ideal for someone with strong leadership skills who can inspire others, manage tasks effectively, and contribute to a positive and productive store environment.
Key Responsibilities:
- Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment.
- Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience.
- Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times.
- Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth.
- Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment.
- Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice.
- Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate.
Skills and Experience Required:
- Essential:
- Retail Experience: Previous experience in a retail or customer service environment.
- Leadership: Ability to supervise, motivate, and support colleagues.
- Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues.
- Communication: Excellent communication and interpersonal skills for engaging with customers and team members.
- Organisation: Good organisational skills for managing tasks and supporting daily store operations.
- Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures.
- Product Knowledge: Willingness and ability to learn about products, services, and promotions.
- Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.
- Desirable:
- Supervisory Experience: Previous experience in a team leader or supervisory role.
- Stock Management: Experience with stock replenishment and inventory processes.
- IT Skills: Familiarity with retail systems.
- Process Improvement: Experience suggesting or implementing improvements to store processes or customer experience.
Team Leader (Part Time, 20 hours) - Notting Hill employer: Leyland SDM
Join our vibrant team in Notting Hill, where we prioritise a supportive work culture that fosters growth and development. As a Team Leader, you'll not only lead a dedicated team but also enjoy flexible working hours, competitive benefits, and the opportunity to make a real impact on customer experiences. We believe in recognising talent and providing pathways for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader (Part Time, 20 hours) - Notting Hill
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership skills in real-life scenarios. Think of examples where you've motivated a team or resolved conflicts. Being able to share these experiences during your interview will demonstrate your capability as a Team Leader.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and helps you understand if the company is the right fit for you. Ask about team dynamics or how they support staff development.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the position. Remember, we want you to land that job!
We think you need these skills to ace Team Leader (Part Time, 20 hours) - Notting Hill
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight any previous experience where you've led a team or motivated others. We want to see how you can inspire your colleagues and create a positive environment!
Customer Service is Key:Since this role is all about delivering excellent customer service, share specific examples of how you've handled customer enquiries or resolved issues in the past. We love seeing those genuine interactions!
Be Organised and Detail-Oriented:Demonstrate your organisational skills by mentioning how you've managed tasks or maintained high standards in previous roles. We appreciate attention to detail, especially when it comes to store presentation!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Leyland SDM
✨Show Off Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your ability to manage and support colleagues effectively.
✨Know Your Stuff
Familiarise yourself with the products and services offered by the store. Be ready to discuss how you would engage customers and provide them with the best advice. Showing that you’re knowledgeable will impress the interviewers and show your commitment to customer service.
✨Demonstrate Your Customer Service Skills
Prepare to share specific instances where you've delivered outstanding customer service. Think about how you handled complex enquiries or built customer loyalty. This will highlight your strong customer service skills, which are essential for this role.
✨Be Organised and Detail-Oriented
Since the role involves maintaining high store standards and managing daily operations, be ready to discuss how you stay organised and pay attention to detail. Share strategies you use to ensure smooth operations and a tidy store environment.
