Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coach a team to deliver top-notch customer service in our vibrant store.
- Company: Join Leyland SDM, a leading provider of DIY materials with 35 stores across London.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a range of health and wellness perks.
- Why this job: Be part of an exciting growth journey while developing your skills in a supportive environment.
- Qualifications: Previous experience in a customer-facing role is essential; leadership skills are a plus.
- Other info: Flexible hours and opportunities for training and development await you!
The predicted salary is between 28800 - 43200 £ per year.
Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 35 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans.
Let’s paint the picture for you!
We are looking for a dedicated and motivated Store Team Leader to join our team. The successful candidate will be responsible for supervising and coaching a team of Customer Service Advisors and ensuring that the store operations run smoothly.
What key skills and experience are we looking for?
- Coach, motivate and train the Customer Service Advisors to provide excellent customer service.
- Monitor the performance of the Sales Advisors and provide feedback and coaching as required.
- Appetite to learn – Whether it’s the products we sell, mixing paint, or our other in-store services and procedures – the opportunities to learn will be endless!
- Previous customer-facing experience as a Team Leader/Supervisor or similar – Whether in trade, retail or hospitality.
- Flexibility – Our stores are open 7 days a week, with opening times generally from 6:30am – 7pm with reduced hours at the weekends.
How we will reward you
- Competitive salary and bonus opportunity
- Pension scheme with enhanced employer contributions
- Enhanced Maternity/paternity leave
- Health cash plan claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few)
- Employee discounts across the Grafton group and other high street stores
- Training and development programmes/apprenticeships
- Company sick pay
- Share saving scheme into our parent company, the Grafton Group
- Early Pay – the ability to withdraw your salary in advance
- Paid day off for Volunteering
- Life assurance
- Cycle to work scheme
- Refer a friend scheme
In addition, you will be working for a well-established, successful and growing company in the heart of the trade. If you are passionate about customer service and are looking to further your career in retail, we encourage you to apply for this exciting opportunity.
#J-18808-Ljbffr
Team Leader employer: Leyland SDM
Contact Detail:
Leyland SDM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarize yourself with Leyland SDM's product range and services. Understanding the specifics of paint, tools, plumbing, and other DIY materials will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your previous experience in customer-facing roles, especially as a Team Leader or Supervisor. Be ready to share specific examples of how you've motivated and coached teams to deliver excellent customer service.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours. Since the stores operate seven days a week, showing that you're adaptable to different schedules can set you apart from other candidates.
✨Tip Number 4
Express your enthusiasm for learning and development opportunities within the company. Mention any relevant training or certifications you've pursued in the past, as this aligns with Leyland SDM's commitment to employee growth.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Team Leader position at Leyland SDM. Understand the key responsibilities and required skills, such as coaching and motivating Customer Service Advisors.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer-facing roles, particularly as a Team Leader or Supervisor. Provide specific examples of how you've successfully coached and motivated a team.
Show Your Passion for Customer Service: Make sure to convey your enthusiasm for providing excellent customer service. Share any relevant experiences that demonstrate your commitment to customer satisfaction and how you can contribute to Leyland SDM's goals.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of Leyland SDM. Mention your willingness to learn about their products and services, and express your flexibility regarding working hours.
How to prepare for a job interview at Leyland SDM
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to coach and motivate others. Prepare examples from your past experiences where you successfully led a team, highlighting how you improved their performance and customer service.
✨Understand the Products
Leyland SDM specializes in various products. Familiarize yourself with their offerings, especially in paint and DIY materials. This knowledge will show your appetite to learn and your commitment to providing excellent customer service.
✨Emphasize Flexibility
The role requires flexibility due to varying store hours. Be ready to discuss your availability and willingness to adapt to the store's needs, showcasing your understanding of the retail environment.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service challenges. Think of specific situations where you resolved issues or improved customer satisfaction, as this aligns with the company's focus on excellent service.
