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- Tasks: Lead and inspire a team to deliver top-notch customer service in a vibrant retail environment.
- Company: Join Leyland SDM, a thriving company with 35 stores across London, specialising in DIY materials.
- Benefits: Enjoy competitive pay, bonuses, employee discounts, and flexible working hours.
- Why this job: Be part of an exciting growth journey while developing your skills in a supportive culture.
- Qualifications: Previous experience in a customer-facing role is essential; a passion for learning is a must!
- Other info: Flexible hours, opportunities for training, and a paid day off for volunteering await you!
The predicted salary is between 28800 - 43200 £ per year.
Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 35 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans.
Let’s paint the picture for you!
We are looking for a dedicated and motivatedStore Team Leader to join our team. The successful candidate will be responsible for supervising and coaching a team of Customer Service Advisors and ensuring that the store operations run smoothly.
What key skills and experience are we looking for?
* Coach, motivate and train the Customer Service Advisors to provide excellent customer service.
* Monitor the performance of the Sales Advisors and provide feedback and coaching as required.
- Appetite to learn – Whether it\’s the products we sell, mixing paint, or our other in store services and procedures – the opportunities to learn will be endless!
- Previous customer facing experience as a Team Leader/Supervisor or similar – Whether in trade, retail or hospitality.
- Flexibility – Our stores are open 7 days a week, with opening times generally from 6:30am – 7pm with reduced hours at the weekends.
How we will reward you
* Competitive salary and bonus opportunity
* Pension scheme with enhanced employer contributions
* Enhanced Maternity/paternity leave
* Health cash plan claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few)
* Employee discounts across the Grafton group and other high street stores
* Training and development programmes/ apprenticeships
* Company sick pay
* Share saving scheme into our parent company, the Grafton Group
* Early Pay – the ability to withdraw your salary in advance
* Paid day off for Volunteering
* Life assurance
* Cycle to work scheme
* Refer a friend scheme
In addition, you will be working for a well-established, successful and growing company in the heart of the trade. If you are passionate about customer service and are looking to further your career in retail, we encourage you to apply for this exciting opportunity.
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Contact Detail:
Leyland SDM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Leyland SDM's product range and services. Understanding the specifics of paint, tools, plumbing, and DIY materials will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience in customer-facing roles. Be ready to share specific examples of how you've successfully coached and motivated a team, as this is crucial for the Team Leader position.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours. Since the stores operate seven days a week, showing that you're adaptable to different shifts can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think about how you would handle challenging situations and ensure excellent service, as this aligns with the core responsibilities of the role.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to coach and motivate a team, as well as any achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the retail environment. Mention how your skills align with Leyland SDM's values and growth plans, and express your enthusiasm for the opportunity.
Showcase Your Flexibility: In your application, emphasise your flexibility regarding working hours. Mention any previous experience in roles that required adaptability, especially in a retail or customer-facing environment.
Highlight Your Learning Mindset: Demonstrate your appetite to learn by mentioning any relevant training or development you've undertaken in the past. Discuss how you plan to continue learning about products and services at Leyland SDM to enhance customer experience.
How to prepare for a job interview at Leyland SDM
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to coach and motivate others. Prepare examples from your past experiences where you successfully led a team, highlighting how you improved performance and customer service.
✨Know the Products Inside Out
Leyland SDM offers a wide range of products. Familiarise yourself with their offerings, especially in paint and DIY materials. This knowledge will not only impress your interviewers but also show your enthusiasm for the role.
✨Emphasise Flexibility
With stores open seven days a week, flexibility is key. Be ready to discuss your availability and willingness to work varied hours, demonstrating that you understand the demands of the retail environment.
✨Prepare Questions About Growth Plans
Since Leyland SDM is on an ambitious growth journey, prepare insightful questions about their future plans. This shows your interest in the company’s direction and your desire to be part of its success.
