Store Manager - Hackney

Role Overview

As a Store Manager, you will be responsible for leading and managing all aspects of store operations to deliver excellent customer service, drive sales, and achieve business targets. You will motivate and develop your team, ensure high standards of presentation and compliance, and create a positive and inclusive store environment. Your leadership will be key to maximising performance and ensuring the smooth, efficient running of the store.

Key Responsibilities

• Team Leadership: Lead, motivate, and develop the store team to deliver excellent customer service and achieve sales targets.
• Sales Performance: Drive store sales and profitability by monitoring performance, implementing sales initiatives, and maximising opportunities.
• Customer Experience: Ensure a high standard of customer service is consistently provided, handling customer queries and resolving complaints effectively.
• Staff Development: Recruit, train, and support colleagues, conducting regular performance reviews and identifying development opportunities.
• Store Standards: Maintain high standards of store presentation, merchandising, and cleanliness in line with company guidelines.
• Stock Management: Oversee stock control, ordering, deliveries, and inventory accuracy to minimise losses and ensure product availability.
• Compliance: Ensure all store operations comply with company policies, health and safety regulations, and legal requirements.
• Financial Management: Manage scorecard (profit and losses), control costs, and monitor financial performance to achieve business targets.
• Operational Efficiency: Plan and organise rotas, delegate tasks, and ensure efficient day-to-day running of the store.
• Community Engagement: Build positive relationships with the local community and represent the store and brand professionally.
• Continuous Improvement: Identify opportunities to improve store processes, customer experience, and team performance.

Skills and Experience Required

Essential

• Retail Management Experience: Previous experience in a store manager or leadership role within a retail environment.
• Leadership: Strong leadership and people management skills, with the ability to motivate and develop a team.
• Customer Service: Proven track record of delivering excellent customer service and handling customer queries or complaints.
• Sales Focus: Experience driving sales performance and achieving business targets.
• Organisation: Excellent organisational and time management skills for managing store operations and colleague rotas.
• Communication: Effective communication and interpersonal skills for working with colleagues, customers, and senior management.
• Problem Solving: Ability to resolve issues quickly and effectively, both with customers and within the team.
• Stock Management: Experience managing stock control, ordering, and inventory processes.
• Financial Awareness: Understanding of budgets, cost control, and financial reporting.
• Compliance: Knowledge of health and safety, legal, and company policy compliance in a retail setting.
• Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.

Desirable

• Recruitment and Training: Experience recruiting, training, and developing colleagues.
• IT Skills: Proficiency in using retail systems and Microsoft Office applications.
• Community Engagement: Experience building relationships with the local community or representing a brand externally.
• Process Improvement: Experience identifying and implementing improvements to store processes or customer experience.