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- Tasks: Lead and inspire a team to deliver exceptional customer service in a dynamic retail environment.
- Company: Leyland SDM is a thriving retailer specialising in paint, tools, and DIY materials across London.
- Benefits: Enjoy competitive pay, bonuses, employee discounts, and a range of health and wellness perks.
- Why this job: Join a growing company with a vibrant culture and opportunities for personal and professional development.
- Qualifications: 3+ years in retail management; passion for sales and excellent customer service skills required.
- Other info: Receive comprehensive training through our exclusive academy and enjoy a paid day off for volunteering.
The predicted salary is between 28800 - 43200 £ per year.
Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 34 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans.
The Store Manager role in Leyland SDM has evolved; our managers are leading highly knowledgeable teams in delivering outstanding service to both trade and retail customers day in, day out. The ideal candidate will be an enthusiastic and motivated person who can effectively manage and guide a team. The successful candidate must have experience in retail management, excellent customer service skills, and a passion for sales.
What key skills and experience are we looking for?
- Lead, manage and coach colleagues and teams to create a ‘winning’ store culture, ensuring all colleagues are local experts; able to provide exceptional customer service.
- Manage people responsibilities – Recruitment, probation/people reviews, reward, recognition, training and development.
- Lead the way in ensuring store standards are consistently at the highest level and targets are met or exceeded.
- Strong organisational skills and attention to detail.
- Ideally a minimum of 3 years of experience in trade/ retail/ hospitality management - don’t worry if you don’t know all our products, we will give you all the training you need through our exclusive training academy!
How we will reward you
- Competitive salary and very generous bonus opportunity.
- Pension scheme with enhanced employer contributions.
- Enhanced Maternity/paternity leave.
- Health cash plan claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few).
- Employee discounts across the Grafton group and other high street stores.
- Training and management opportunities/ apprenticeships.
- Company sick pay.
- Share saving scheme into our parent company, the Grafton Group.
- Early Pay – the ability to withdraw your salary in advance.
- Paid day off for Volunteering.
- Life assurance.
- Cycle to work scheme.
- Refer a friend scheme.
In addition, you will be working for a well-established, successful and growing company in the heart of the trade. If you are passionate about customer service and are looking to further your career in retail, we encourage you to apply for this exciting opportunity.
Store Manager Designate employer: Leyland SDM
Contact Detail:
Leyland SDM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Designate
✨Tip Number 1
Familiarise yourself with Leyland SDM's product range and services. Understanding the specifics of paint, tools, plumbing, and electrical materials will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your leadership experience in retail management. Be prepared to share specific examples of how you've successfully managed teams, improved customer service, or exceeded sales targets in your previous roles.
✨Tip Number 3
Research Leyland SDM's company culture and values. Tailor your discussions to reflect how your personal values align with theirs, especially regarding customer service and team development, which are crucial for the Store Manager Designate position.
✨Tip Number 4
Prepare questions that show your interest in the company's growth plans and training opportunities. Asking insightful questions can demonstrate your commitment to contributing to the team's success and your eagerness to develop within the company.
We think you need these skills to ace Store Manager Designate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience, customer service skills, and any relevant achievements. Use specific examples that demonstrate your ability to lead and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Store Manager Designate role. Mention your passion for sales and how your experience aligns with Leyland SDM's values and growth plans.
Showcase Leadership Skills: In your application, emphasise your leadership and coaching abilities. Provide examples of how you've successfully managed teams and improved store performance in previous roles.
Highlight Customer Service Experience: Leyland SDM values exceptional customer service. Make sure to include any relevant experiences where you have gone above and beyond to meet customer needs and enhance their shopping experience.
How to prepare for a job interview at Leyland SDM
✨Show Your Leadership Skills
As a Store Manager Designate, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed and motivated teams in the past.
✨Demonstrate Customer Service Excellence
Leyland SDM values outstanding customer service. Share specific examples of how you've gone above and beyond for customers in your previous roles, highlighting your passion for sales and service.
✨Know the Company and Its Products
Familiarise yourself with Leyland SDM's product range and their growth plans. This shows your genuine interest in the company and helps you answer questions more effectively during the interview.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving and organisational skills. Think of scenarios where you've had to manage challenges in retail or hospitality, and be ready to explain your thought process and outcomes.
