At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain store standards.
- Company: Join a vibrant retail team in the heart of Notting Hill.
- Benefits: Flexible part-time hours, competitive pay, and a fun work environment.
- Other info: Perfect for students looking to balance work with studies.
- Why this job: Inspire others while gaining valuable leadership experience in retail.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 12 - 15 € per hour.
As a Team Leader, you will support the Store Manager and Deputy Manager in the day-to-day running of the store, helping to lead and motivate the team to deliver excellent customer service and achieve sales targets. You will take responsibility for supervising colleagues, maintaining high store standards, and ensuring smooth store operations. This role is ideal for someone with strong leadership skills who can inspire others, manage tasks effectively, and contribute to a positive and productive store environment.
Key Responsibilities:
- Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment.
- Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience.
- Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times.
- Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth.
- Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment.
- Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice.
- Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate.
Skills and Experience Required:
Essential:
- Retail Experience: Previous experience in a retail or customer service environment.
- Leadership: Ability to supervise, motivate, and support colleagues.
- Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues.
- Communication: Excellent communication and interpersonal skills for engaging with customers and team members.
- Organisation: Good organisational skills for managing tasks and supporting daily store operations.
- Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures.
- Product Knowledge: Willingness and ability to learn about products, services, and promotions.
- Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.
Desirable:
- Supervisory Experience: Previous experience in a team leader or supervisory role.
- Stock Management: Experience with stock replenishment and inventory processes.
- IT Skills: Familiarity with retail systems.
- Process Improvement: Experience suggesting or implementing improvements to store processes or customer experience.
Team Leader (Part Time, 16 hours) - Notting Hill in London employer: Leyland SDM
Join our vibrant team in Notting Hill, where we prioritise a supportive work culture that fosters growth and development. As a Team Leader, you'll not only lead a dedicated team but also enjoy flexible working hours, competitive benefits, and the opportunity to make a real impact on customer experiences. We believe in recognising talent and providing pathways for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader (Part Time, 16 hours) - Notting Hill in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and how you can fit in as a Team Leader.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tricky customer situation. We want to hear how you can inspire others and keep the store running smoothly.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and we want to see that you take pride in your appearance, just like you'd expect from your team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Team Leader (Part Time, 16 hours) - Notting Hill in London
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight any previous experience where you've led a team or motivated others. We want to see how you can inspire your colleagues and create a positive environment in the store.
Customer Service is Key:Since this role is all about delivering excellent customer service, share specific examples of how you've handled customer enquiries or resolved issues in the past. We love seeing genuine interactions that build loyalty!
Be Organised and Detail-Oriented:Demonstrate your organisational skills by mentioning how you've managed tasks or maintained high standards in previous roles. We appreciate candidates who pay attention to detail and can keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better!
How to prepare for a job interview at Leyland SDM
✨Show Off Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your ability to manage and support colleagues effectively.
✨Know Your Stuff
Familiarise yourself with the products and services offered by the store. Being able to discuss current promotions or how you would handle customer enquiries shows that you're proactive and ready to provide excellent customer service.
✨Demonstrate Your Customer Service Savvy
Think of specific instances where you've gone above and beyond for a customer. Share these stories during your interview to highlight your strong customer service skills and your commitment to creating a welcoming environment.
✨Be Organised and Detail-Oriented
Prepare for questions about how you manage tasks and maintain high store standards. Discuss your organisational strategies and attention to detail, as these are crucial for ensuring smooth store operations and compliance with policies.
