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- Tasks: Support the Store Manager in daily operations and lead a motivated team.
- Company: Join a dynamic retail environment focused on customer satisfaction.
- Benefits: Competitive pay, flexible shifts, and opportunities for career growth.
- Why this job: Make a real impact by driving sales and enhancing customer experiences.
- Qualifications: Retail leadership experience and strong communication skills required.
- Other info: Perfect for those looking to develop their leadership skills in a vibrant setting.
The predicted salary is between 30000 - 42000 £ per year.
The Deputy Store Manager plays a key role in supporting the Store Manager with the effective day-to-day operation of the store. You will help lead and motivate the team to deliver outstanding customer service, drive sales, and maintain high standards of store presentation and compliance. In the absence of the Store Manager, you will take full responsibility for store operations, ensuring all processes run smoothly and efficiently. This role requires strong leadership, organisational, and communication skills, with a focus on supporting team development and contributing to the overall success of the store.
Key Responsibilities:- Sales and Profit: Motivate and challenge the team to exceed store performance targets, driving sales and profit growth through effective decision-making and continuous improvement.
- Customer Service: Engage with customers and colleagues to deliver outstanding service, enhance customer loyalty, and ensure a positive in-store experience.
- Team Leadership and Development: Lead, train, coach, and empower team members to build a knowledgeable, motivated, and effective team that is aligned with company vision and values.
- Store Operations and Compliance: Act as store leader in the absence of the Store Manager, ensuring the safety and wellbeing of customers and colleagues, and maintaining high standards of store presentation, merchandising, and cleanliness.
- Process and Standards Management: Monitor and ensure adherence to in-store processes, trading standards, and legal requirements to protect the company's reputation and customer confidence.
- Product and Promotion Knowledge: Stay up to date with products, services, and promotions, and coach the team to provide tailored solutions for customers.
- Stock and Inventory: Support stock control, deliveries, and inventory management to ensure product availability and minimise losses.
- Communication and Reporting: Ensure effective communication within the team and with management, and assist with preparing reports on sales, stock, and team performance.
- Problem Solving and Continuous Improvement: Address operational or customer issues promptly and identify opportunities to improve store processes and team performance.
- Essential: Retail Experience: Previous experience in a store leadership or team leader role within a retail environment.
- Leadership: Strong leadership and people management skills, with the ability to motivate, coach, and develop a team.
- Customer Service: Proven ability to deliver excellent customer service and resolve customer queries or complaints.
- Sales Focus: Experience supporting sales growth and achieving store targets.
- Organisation: Excellent organisational and time management skills for managing store operations and colleague rotas.
- Communication: Effective communication and interpersonal skills for working with colleagues, customers, and management.
- Problem Solving: Ability to address and resolve operational and customer issues promptly.
- Stock Management: Experience supporting stock control, deliveries, and inventory processes.
- Compliance: Understanding of health and safety, trading standards, and company policy compliance in a retail setting.
- Adaptability: Flexible and able to take responsibility for store operations in the absence of the Store Manager.
- Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.
- Desirable: Recruitment and Training: Experience assisting with recruitment, training, and development of colleagues.
- IT Skills: Proficiency in using retail systems and Microsoft Office applications.
- Process Improvement: Experience identifying and implementing improvements to store processes or customer experience.
Deputy Store Manager - Fulham North in London employer: Leyland SDM
Contact Detail:
Leyland SDM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager - Fulham North in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the store and its values. This will help you connect with the team and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. Being able to share these experiences will demonstrate your capability as a Deputy Store Manager.
✨Tip Number 3
Dress the part! Make sure you look professional and aligned with the store's brand. First impressions matter, and showing that you understand the retail environment can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Store Manager - Fulham North in London
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated and developed teams in the past, so share specific examples that demonstrate your ability to lead effectively.
Customer Service is Key: Since outstanding customer service is a big part of the role, include any relevant experiences where you’ve gone above and beyond for customers. We love to see how you’ve enhanced customer loyalty and created positive in-store experiences.
Be Organised and Detail-Oriented: Your application should reflect your organisational skills. Mention any experience you have with managing store operations, stock control, or compliance. We appreciate candidates who can keep things running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Leyland SDM
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product range, and current promotions. This shows your genuine interest in the role and helps you answer questions about how you would enhance customer experience and drive sales.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your capability to take charge in the absence of the Store Manager.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering outstanding customer service. Share stories that highlight your ability to engage with customers and resolve issues effectively, as this is crucial for the Deputy Store Manager role.
✨Demonstrate Problem-Solving Abilities
Think of examples where you identified operational issues and implemented solutions. This could be related to stock management or improving store processes. Showing that you can think on your feet will impress the interviewers.
