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- Tasks: Deliver exceptional customer service and create a welcoming in-store experience.
- Company: Join a vibrant retail team at Earls Court, focused on customer satisfaction.
- Benefits: Flexible shifts, personal development opportunities, and a supportive team environment.
- Why this job: Make a real difference in customers' lives while building your skills in retail.
- Qualifications: Experience in customer service, great communication skills, and a positive attitude.
- Other info: Perfect for those looking to grow in a dynamic retail setting.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Service Advisor, you will be responsible for delivering an exceptional in-store experience for every customer. You will use your product knowledge and expertise to assist customers with their enquiries, provide helpful advice, and ensure their needs are met. Your friendly and professional approach will help build customer loyalty and contribute to the overall success of the store.
Key Responsibilities:
- Customer Service: Advise, serve, and engage with customers to build confidence, loyalty, and ensure a welcoming in-store experience.
- Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide the best advice and solutions to customers.
- Store Standards: Replenish stock daily, maintain high standards of cleanliness and presentation, and follow company policies and procedures to build brand image and customer confidence.
- Teamwork and Values: Embrace company values, contribute to a positive working environment, and support colleagues to ensure happy customers and team members.
- Attitude and Flexibility: Maintain a positive attitude, be punctual and reliable, and adapt to changing needs to support a great store atmosphere.
- Personal Development: Take ownership of your own learning and development, complete required training, and stay informed on company communications and promotions.
Skills and Experience Required:
Essential:
- Customer Service: Experience in a customer-facing role, preferably in retail or a similar environment.
- Communication: Excellent verbal communication and interpersonal skills.
- Product Knowledge: Willingness and ability to learn about products, services, and promotions.
- Organisation: Good organisational skills and attention to detail.
- Teamwork: Ability to work well as part of a team and support colleagues.
- Positive Attitude: Friendly, approachable, and motivated with a focus on delivering great service.
- Flexibility: Adaptable and reliable, with the ability to work varied shifts, including weekends.
- Presentation: Takes pride in maintaining a clean, tidy, and welcoming store environment.
Desirable:
- Retail Experience: Previous experience working in a retail environment.
- Stock Management: Experience with stock replenishment and inventory processes.
- IT Skills: Familiarity with retail systems.
- Personal Development: Commitment to ongoing learning and self-improvement.
Customer Services Advisor - Earls Court in Leyland employer: Leyland SDM
Contact Detail:
Leyland SDM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Earls Court in Leyland
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and prepared to handle any questions or situations that come up during the interview.
✨Tip Number 3
Dress to impress! Make sure you look the part by wearing smart, professional attire. First impressions matter, and looking polished can set the tone for a great conversation.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Advisor - Earls Court in Leyland
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in customer-facing roles. We want to see how you've engaged with customers and built relationships, so share specific examples that showcase your friendly and professional approach.
Know Your Stuff: Demonstrate your product knowledge by mentioning any relevant experience or willingness to learn about our products and services. We love candidates who are eager to stay updated and provide the best advice to customers!
Team Player Vibes: We value teamwork, so let us know how you've contributed to a positive working environment in the past. Share instances where you've supported colleagues or helped create a great atmosphere for both customers and team members.
Keep It Clean and Tidy: Mention your attention to detail and how you take pride in maintaining a clean and welcoming space. This shows us that you understand the importance of store standards and brand image in delivering an exceptional customer experience.
How to prepare for a job interview at Leyland SDM
✨Know Your Products
Make sure you brush up on the products and services offered by the company. Being able to discuss specific items and promotions will show that you're genuinely interested and prepared, which is key for a Customer Service Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. This will demonstrate your ability to engage with customers and build loyalty, which is crucial for this position.
✨Emphasise Teamwork
Be ready to talk about how you’ve worked effectively in a team before. Highlighting your ability to support colleagues and contribute to a positive working environment will resonate well with the interviewers.
✨Stay Positive and Flexible
Exude a positive attitude during the interview. Be open about your flexibility regarding shifts and your willingness to adapt to changing needs. This shows that you’re reliable and ready to contribute to a great store atmosphere.
