At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive operational excellence.
- Company: Join Leybold, a global leader in high-tech solutions with a focus on innovation.
- Benefits: Competitive salary, growth opportunities, and a diverse, inclusive workplace.
- Other info: Dynamic environment with global career opportunities and emphasis on continuous improvement.
- Why this job: Make a real impact by leading service delivery and fostering a culture of excellence.
- Qualifications: Degree in engineering or related field, with strong people management skills.
The predicted salary is between 49500 - 60500 £ per year.
Role Overview
- Bring your curiosity to work as our next
- Service Manager UK (m/f/d)
You will be part of our XXX team reporting to (Hiring manager title).
In this role, your mission is to (briefly describe the main mission in one clear sentence).
You will contribute directly to how we create high‑quality products and solutions for our customers.
At Leybold EMEA, we pride ourselves on delivering first‑class service to our clients.
We are currently seeking a dynamic and dedicated Service Manager to join our team and drive our UK service delivery to new heights.
The role will be based at our site in Chessington, Surrey, with some travel to other parts of the UK.
As Service Manager, your mission is to lead with purpose, drive excellence, and foster a culture of high quality customer service.
You will elevate performance, enhance customer satisfaction, and contribute to the overall profitability by effectively developing and managing both the in‑house and field service teams.
Your success directly impacts both the service, and the service sales teams at Leybold UK.
- Main Responsibilities
- Act as primary interface between service admin, sales and logistics with regard to repair status, warranty decisions and escalations.
- Coordinate resources, and implement effective planning for all service jobs carried out at the Chessington site.
- Review quality and performance standards, and create continuous improvement programmes.
- Risk management: identify operational risks and develop mitigation strategies, particularly related to service delays, warranty disputes, or performance.
- Responsible for the maintenance plan of equipment and facilities at the Chessington site.
- Manage a team of 10 - 13 employees (including field service engineers and in‑house mechanics) to meet service plan and maintenance goals.
- Recruit and train new employees as required.
- Your Skills And Experience
- Qualification (for example degree or BTEC) in engineering, or a related discipline.
- Experience in mechanics, systems, machine tools, electronics or mechantronics.
- Proven capacity to manage customer expectations.
- Understanding of how to lead and manage business through relevant KPI's.
- Good people management skills, and the ability to communicate effectively.
- Encourage team members to share innovative ideas and solutions, as well as lessons learned and best practice.
- Your Compensation And Benefits
- An excellent remuneration and benefits package
- Interesting work, with plenty of opportunities to grow and develop
- Potential to see your ideas realised and to make an impact
- Access to global career opportunities within the Atlas Copco Group.
- A workplace for everyone, with an emphasis on Diversity and Inclusion
- Your location
This role requires you to work on‑site at our office in Chessington, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face‑to‑face collaboration.
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with.
You join a global network where we learn from each other and share knowledge openly.
We focus on long‑term development and encourage you to explore new ideas that help us move forward.
Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter.
You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
About Leybold
Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.
The demands of the high‑tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold.
Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.
Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group.
The Group's sustainable approach also determines our visions and values.
A wide range of training and further education programs are available, to enhance technical know‑how and systematically expand skills.
Because only great ideas accelerate innovation.
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Service Manager UK (m/f/d) in London employer: Leybold
At Leybold, we are committed to fostering a vibrant work culture that prioritises employee growth and innovation. As a Service Manager based in Chessington, Surrey, you will enjoy an excellent remuneration package, access to global career opportunities, and the chance to make a meaningful impact within a diverse and inclusive environment. Join us to elevate your career while collaborating with a dynamic team dedicated to delivering first-class service and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager UK (m/f/d) in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager UK (m/f/d) at Leybold!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Leybold or be willing to refer you for that Service Manager UK (m/f/d) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Leybold who’s on the lookout for their next Service Manager UK (m/f/d) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager UK (m/f/d) role at Leybold!
We think you need these skills to ace Service Manager UK (m/f/d) in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Leybold. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Leybold
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Leybold. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
