At a Glance
- Tasks: Support colleagues and manage cloud operations while enhancing our tech environment.
- Company: Join Lexxic, a leader in neurodiversity solutions with a focus on technology.
- Benefits: Gain hands-on experience, work in a dynamic team, and make a real impact.
- Other info: Flexible working environment with opportunities for growth and learning.
- Why this job: Shape technology processes and improve daily operations in a meaningful way.
- Qualifications: Technical experience in IT support and cloud operations is essential.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Lexxic combines psychological expertise with our Do-IT digital platform to deliver end-to-end neurodiversity solutions. Our technology platform underpins how we assess, support and empower individuals and organisations, and is a critical part of our continued growth. We are building our technology function to create a secure, reliable environment that works well for both our colleagues and our digital platform. It is a great time to join us if you enjoy working in a business where technology really matters and where you can make a genuine difference.
Role Overview
We are looking for a UK based IT & Cloud Operations Engineer to join our growing technology team in a role that combines colleague support, cloud operations, and platform support. This role would suit someone who likes variety, enjoys getting stuck in, and is comfortable solving a mix of day-to-day and longer-term problems. You will work across colleague support, Azure operations, supplier coordination, and developer enablement, helping us keep our technology estate secure, dependable, and ready to scale.
Key Responsibilities
- IT Support & User Operations
- Provide hands-on support for colleagues across Microsoft 365, devices, and business systems
- Troubleshoot issues across hardware, software, identity, access, and SaaS platforms
- Manage onboarding, offboarding, device setup, and access across core systems
- Act as a trusted point of contact for day-to-day support and operational queries
- Refine support processes, tooling, and documentation over time
- Azure Cloud Operations
- Support the day-to-day operation of our Azure environments, including core services, subscriptions, monitoring, and access
- Maintain a strong cloud security posture through good practice in identity, RBAC, MFA, policy, and operational controls
- Monitor system health, investigate alerts and incidents, and help strengthen resilience and operational visibility
- Assist with cloud cost management, housekeeping, and optimisation to support efficient operations
- Security, Compliance & Governance
- Support implementation of security policies, standards, and operational procedures across the technology estate
- Monitor logs, alerts, and incidents, taking action directly where appropriate and escalating where needed
- Contribute to maintaining practical compliance with standards such as ISO 27001 and Cyber Essentials
- Promote a culture of secure, well-managed operations across both business and technology teams
- Supplier & Operational Management
- Work with external suppliers including software vendors, hosting providers, telecoms, and security partners
- Help manage service performance, coordinate escalations, and ensure issues are followed through to resolution
- Maintain clear documentation for systems, processes, configurations, and support procedures
- DevOps & Platform Support
- Support CI/CD pipelines and deployment processes across Azure DevOps, GitHub Actions, or similar tooling
- Work closely with developers to support environments, releases, access, and deployment troubleshooting
- Contribute to stronger automation, repeatability, and release reliability across the platform
- Work with infrastructure and platform configuration, including exposure to infrastructure-as-code concepts such as Terraform or Bicep
- Help strengthen operational standards, documentation, and good DevOps practices across the organisation
Skills & Experience
You will likely be a strong fit for this role if you enjoy working across a mix of support, infrastructure, and process change, and if you are comfortable balancing day-to-day delivery with longer-term priorities.
- Core (Required)
- Broad hands-on technical experience across IT support, cloud operations, and business systems
- Good knowledge of Microsoft 365 administration, including Entra ID, Exchange, Intune, and endpoint or access management
- Practical experience with Azure services such as identity, compute, networking, monitoring, and security controls
- Strong troubleshooting skills and the ability to work through a wide range of technical issues calmly and independently
- Comfort working in a small, fast-moving business where priorities can vary across support, infrastructure, and delivery
- A proactive mindset with the ability to improve processes, document clearly, and take ownership of outcomes
- Exposure to CI/CD pipelines, environment management, and release support
- Desirable
- Experience with Azure DevOps, GitHub Actions, or similar deployment and release tooling
- Familiarity with infrastructure-as-code concepts or tooling such as Terraform, Bicep, or similar
- Experience working in a startup, scale-up, or small internal technology team
- Awareness of information security and compliance frameworks such as ISO 27001 or Cyber Essentials
We do not expect you to have experience in every area listed above. We are looking for strong fundamentals, good judgement, and someone who is happy working across a broad role.
Why join us
This is a chance to play a visible role in a business where technology is a meaningful part of how we deliver our work. In this role, you will have the opportunity to:
- Help shape how we run technology across the business
- Work closely with both colleagues and developers
- Make practical changes that improve day-to-day ways of working
- Build experience across internal IT, cloud operations, and platform support
How to Apply
To apply for this role, please attach your CV and a one-page cover letter to explain why you are suitable for this role. In addition, please let us know what attracts you to the role.
Closing date for receipt of applications: Monday 9th June 2026 at 5:30pm
Interviews: To take place via Microsoft Teams in June
Privacy Notice
In applying to Lexxic, you will be supplying us with your personal data contained within your CV and cover letter. This could include your name, address, email, previous work details etc. Please refer to our Recruitment Privacy Notice for details of how we protect and respect your privacy during the recruitment process.
IT & Cloud Operations Engineer (UK Based) in London employer: Lexxic
At Lexxic, we pride ourselves on being an exceptional employer that values innovation and collaboration within our technology team. Our supportive work culture fosters personal and professional growth, offering employees the chance to make a tangible impact in the field of neurodiversity solutions. With a focus on continuous improvement and a commitment to employee well-being, joining us means being part of a mission-driven organisation where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Cloud Operations Engineer (UK Based) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at Lexxic. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research Lexxic’s tech stack and be ready to discuss how your skills fit into their cloud operations and IT support. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves a mix of support and problem-solving, brush up on common issues related to Microsoft 365 and Azure. Being able to demonstrate your thought process during an interview can really impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Lexxic.
We think you need these skills to ace IT & Cloud Operations Engineer (UK Based) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT & Cloud Operations Engineer role. Highlight relevant experience and skills that match the job description, especially in areas like Microsoft 365 and Azure operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're a great fit for the role and what excites you about working with us at Lexxic. Keep it concise but impactful!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love seeing how you approach challenges and find solutions!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Lexxic
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure services, and troubleshooting techniques. Be ready to discuss specific experiences where you've solved technical issues or improved processes, as this will show your hands-on expertise.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled both day-to-day challenges and longer-term projects. Think about times when you had to balance multiple priorities and how you managed to keep everything running smoothly.
✨Understand the Company Culture
Research Lexxic and their approach to neurodiversity solutions. Be ready to explain why you're excited about working in a tech-focused environment that values making a genuine difference. This will help you connect with the interviewers on a personal level.
✨Ask Smart Questions
Prepare thoughtful questions about the role, team dynamics, and future projects. This shows your interest in the position and helps you gauge if it's the right fit for you. For example, ask about their current cloud operations challenges or how they envision the IT team's growth.
