At a Glance
- Tasks: Support colleagues and manage cloud operations while enhancing our technology platform.
- Company: Join Lexxic, a leader in neurodiversity solutions with a tech-driven approach.
- Benefits: Gain hands-on experience, work in a dynamic environment, and make a real impact.
- Other info: Opportunity for growth and to shape technology practices in a meaningful way.
- Why this job: Be part of a team that values technology and empowers individuals and organisations.
- Qualifications: Technical experience in IT support and cloud operations is essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Lexxic combines psychological expertise with our Do-IT digital platform to deliver end-to-end neurodiversity solutions. Our technology platform underpins how we assess, support and empower individuals and organisations, and is a critical part of our continued growth. We are building our technology function to create a secure, reliable environment that works well for both our colleagues and our digital platform. It is a great time to join us if you enjoy working in a business where technology really matters and where you can make a genuine difference.
Role Overview
We are looking for an IT & Cloud Operations Engineer to join our growing technology team in a role that combines colleague support, cloud operations, and platform support. This role would suit someone who likes variety, enjoys getting stuck in, and is comfortable solving a mix of day-to-day and longer-term problems. You will work across colleague support, Azure operations, supplier coordination, and developer enablement, helping us keep our technology estate secure, dependable, and ready to scale.
Key Responsibilities
- IT Support & User Operations
- Provide hands-on support for colleagues across Microsoft 365, devices, and business systems
- Troubleshoot issues across hardware, software, identity, access, and SaaS platforms
- Manage onboarding, offboarding, device setup, and access across core systems
- Act as a trusted point of contact for day-to-day support and operational queries
- Refine support processes, tooling, and documentation over time
- Azure Cloud Operations
- Support the day-to-day operation of our Azure environments, including core services, subscriptions, monitoring, and access
- Maintain a strong cloud security posture through good practice in identity, RBAC, MFA, policy, and operational controls
- Monitor system health, investigate alerts and incidents, and help strengthen resilience and operational visibility
- Assist with cloud cost management, housekeeping, and optimisation to support efficient operations
- Security, Compliance & Governance
- Support implementation of security policies, standards, and operational procedures across the technology estate
- Monitor logs, alerts, and incidents, taking action directly where appropriate and escalating where needed
- Contribute to maintaining practical compliance with standards such as ISO 27001 and Cyber Essentials
- Promote a culture of secure, well-managed operations across both business and technology teams
- Supplier & Operational Management
- Work with external suppliers including software vendors, hosting providers, telecoms, and security partners
- Help manage service performance, coordinate escalations, and ensure issues are followed through to resolution
- Maintain clear documentation for systems, processes, configurations, and support procedures
- DevOps & Platform Support
- Support CI/CD pipelines and deployment processes across Azure DevOps, GitHub Actions, or similar tooling
- Work closely with developers to support environments, releases, access, and deployment troubleshooting
- Contribute to stronger automation, repeatability, and release reliability across the platform
- Work with infrastructure and platform configuration, including exposure to infrastructure-as-code concepts such as Terraform or Bicep
- Help strengthen operational standards, documentation, and good DevOps practices across the organisation
Skills & Experience
You will likely be a strong fit for this role if you enjoy working across a mix of support, infrastructure, and process change, and if you are comfortable balancing day-to-day delivery with longer-term priorities.
- Core (Required)
- Broad hands-on technical experience across IT support, cloud operations, and business systems
- Good knowledge of Microsoft 365 administration, including Entra ID, Exchange, Intune, and endpoint or access management
- Practical experience with Azure services such as identity, compute, networking, monitoring, and security controls
- Strong troubleshooting skills and the ability to work through a wide range of technical issues calmly and independently
- Comfort working in a small, fast-moving business where priorities can vary across support, infrastructure, and delivery
- A proactive mindset with the ability to improve processes, document clearly, and take ownership of outcomes
- Exposure to CI/CD pipelines, environment management, and release support
- Desirable
- Experience with Azure DevOps, GitHub Actions, or similar deployment and release tooling
- Familiarity with infrastructure-as-code concepts or tooling such as Terraform, Bicep, or similar
- Experience working in a startup, scale-up, or small internal technology team
- Awareness of information security and compliance frameworks such as ISO 27001 or Cyber Essentials
We do not expect you to have experience in every area listed above. We are looking for strong fundamentals, good judgement, and someone who is happy working across a broad role.
Why join us
This is a chance to play a visible role in a business where technology is a meaningful part of how we deliver our work.
In this role, you will have the opportunity to:
- Help shape how we run technology across the business
- Work closely with both colleagues and developers
- Make practical changes that improve day-to-day ways of working
- Build experience across internal IT, cloud operations, and platform support
How to Apply
To apply for this role, please attach your CV and a one-page cover letter to explain why you are suitable for this role. In addition, please let us know what attracts you to the role.
Closing date for receipt of applications: Monday 9th June 2026 at 5:30pm
Interviews: To take place via Microsoft Teams in June
Privacy Notice
In applying to Lexxic, you will be supplying us with your personal data contained within your CV and cover letter. This could include your name, address, email, previous work details etc. Please refer to our Recruitment Privacy Notice for details of how we protect and respect your privacy during the recruitment process.
IT & Cloud Operations Engineer in London employer: Lexxic
At Lexxic, we pride ourselves on being an exceptional employer that values innovation and collaboration within our technology team. Our supportive work culture fosters personal and professional growth, offering employees the chance to make a real impact in the field of neurodiversity solutions while enjoying a dynamic environment that encourages creativity and problem-solving. Join us in our mission to empower individuals and organisations, and experience the unique advantages of working in a company where technology truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Cloud Operations Engineer in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lexxic and their Do-IT platform. Understanding their mission and values will help you connect your skills to what they need.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and cloud operations. This will help you articulate your experience and show how you can tackle the challenges they face.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've resolved technical issues or improved processes. This is your chance to shine and demonstrate your proactive mindset.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you figure out if it's the right fit for you.
We think you need these skills to ace IT & Cloud Operations Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT & Cloud Operations Engineer role. Highlight relevant experience with Microsoft 365, Azure, and any troubleshooting skills you have. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're excited about this role and how you can contribute to our tech team. Be genuine and let your personality come through – we love seeing that!
Show Off Your Problem-Solving Skills:In both your CV and cover letter, give examples of how you've tackled technical issues in the past. We’re looking for someone who enjoys solving problems, so share those stories that showcase your skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Lexxic!
How to prepare for a job interview at Lexxic
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure services. Be ready to discuss your hands-on experience with these platforms, as well as any troubleshooting you've done. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Whether it's a tricky IT support issue or optimising cloud operations, having specific stories ready will demonstrate your ability to think on your feet and find solutions.
✨Understand the Company Culture
Lexxic values a proactive mindset and a collaborative approach. Research their mission and values, and think about how your personal work style aligns with theirs. This will help you convey why you're a great fit for their team during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the technology function at Lexxic. Inquire about their current projects, challenges they face, or how they measure success in this position. This shows your genuine interest and helps you assess if the role is right for you.
