At a Glance
- Tasks: Support colleagues and manage cloud operations while enhancing our technology platform.
- Company: Join Lexxic, a leader in neurodiversity solutions with a focus on technology.
- Benefits: Shape technology operations, gain diverse experience, and make impactful changes.
- Other info: Great opportunity for growth in a fast-paced, innovative environment.
- Why this job: Be part of a dynamic team where your tech skills can truly make a difference.
- Qualifications: Hands-on IT support and cloud operations experience; proactive problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Lexxic combines psychological expertise with our Do-IT digital platform to deliver end-to-end neurodiversity solutions. Our technology platform underpins how we assess, support and empower individuals and organisations, and is a critical part of our continued growth. We are building our technology function to create a secure, reliable environment that works well for both our colleagues and our digital platform. It is a great time to join us if you enjoy working in a business where technology really matters and where you can make a genuine difference.
Role Overview
We are looking for a UK based IT & Cloud Operations Engineer to join our growing technology team in a role that combines colleague support, cloud operations, and platform support. This role would suit someone who likes variety, enjoys getting stuck in, and is comfortable solving a mix of day-to-day and longer-term problems. You will work across colleague support, Azure operations, supplier coordination, and developer enablement, helping us keep our technology estate secure, dependable, and ready to scale.
Key Responsibilities
- IT Support & User Operations
- Provide hands-on support for colleagues across Microsoft 365, devices, and business systems
- Troubleshoot issues across hardware, software, identity, access, and SaaS platforms
- Manage onboarding, offboarding, device setup, and access across core systems
- Act as a trusted point of contact for day-to-day support and operational queries
- Refine support processes, tooling, and documentation over time
- Azure Cloud Operations
- Support the day-to-day operation of our Azure environments, including core services, subscriptions, monitoring, and access
- Maintain a strong cloud security posture through good practice in identity, RBAC, MFA, policy, and operational controls
- Monitor system health, investigate alerts and incidents, and help strengthen resilience and operational visibility
- Assist with cloud cost management, housekeeping, and optimisation to support efficient operations
- Security, Compliance & Governance
- Support implementation of security policies, standards, and operational procedures across the technology estate
- Monitor logs, alerts, and incidents, taking action directly where appropriate and escalating where needed
- Contribute to maintaining practical compliance with standards such as ISO 27001 and Cyber Essentials
- Promote a culture of secure, well-managed operations across both business and technology teams
- Supplier & Operational Management
- Work with external suppliers including software vendors, hosting providers, telecoms, and security partners
- Help manage service performance, coordinate escalations, and ensure issues are followed through to resolution
- Maintain clear documentation for systems, processes, configurations, and support procedures
- DevOps & Platform Support
- Support CI/CD pipelines and deployment processes across Azure DevOps, GitHub Actions, or similar tooling
- Work closely with developers to support environments, releases, access, and deployment troubleshooting
- Contribute to stronger automation, repeatability, and release reliability across the platform
- Work with infrastructure and platform configuration, including exposure to infrastructure-as-code concepts such as Terraform or Bicep
- Help strengthen operational standards, documentation, and good DevOps practices across the organisation
Skills & Experience
You will likely be a strong fit for this role if you enjoy working across a mix of support, infrastructure, and process change, and if you are comfortable balancing day-to-day delivery with longer-term priorities.
Core (Required)
- Broad hands-on technical experience across IT support, cloud operations, and business systems
- Good knowledge of Microsoft 365 administration, including Entra ID, Exchange, Intune, and endpoint or access management
- Practical experience with Azure services such as identity, compute, networking, monitoring, and security controls
- Strong troubleshooting skills and the ability to work through a wide range of technical issues calmly and independently
- Comfort working in a small, fast-moving business where priorities can vary across support, infrastructure, and delivery
- A proactive mindset with the ability to improve processes, document clearly, and take ownership of outcomes
- Exposure to CI/CD pipelines, environment management, and release support
Desirable
- Experience with Azure DevOps, GitHub Actions, or similar deployment and release tooling
- Familiarity with infrastructure-as-code concepts or tooling such as Terraform, Bicep, or similar
- Experience working in a startup, scale-up, or small internal technology team
- Awareness of information security and compliance frameworks such as ISO 27001 or Cyber Essentials
We do not expect you to have experience in every area listed above. We are looking for strong fundamentals, good judgement, and someone who is happy working across a broad role.
Benefits
- Help shape how we run technology across the business
- Work closely with both colleagues and developers
- Make practical changes that improve day-to-day ways of working
- Build experience across internal IT, cloud operations, and platform support
IT & Cloud Operations Engineer (UK Based) employer: Lexxic
At Lexxic, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our supportive work culture fosters personal and professional growth, allowing you to make a meaningful impact in the field of neurodiversity solutions. With a focus on employee development and a commitment to creating a secure and reliable technology environment, joining our team as an IT & Cloud Operations Engineer means being part of a dynamic organisation where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Cloud Operations Engineer (UK Based)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your IT and cloud operations expertise. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios related to Azure operations and IT support. We want you to feel confident when discussing how you’d tackle real-world problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT & Cloud Operations Engineer (UK Based)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT & Cloud Operations Engineer role. Highlight your relevant experience with Microsoft 365, Azure, and any troubleshooting skills you have. We want to see how you can make a difference in our tech team!
Show Your Passion:Let us know why you're excited about working with Lexxic! Share your enthusiasm for technology and how you enjoy solving problems. A bit of personality goes a long way in making your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make your skills and experiences easy to read. We appreciate clarity and want to quickly see how you fit the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lexxic
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure services, and cloud operations. Be ready to discuss your hands-on experience with troubleshooting and managing IT support, as well as any specific tools you've used like Terraform or Azure DevOps.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to balance day-to-day tasks with longer-term projects, and be ready to explain your thought process and the outcomes.
✨Understand Their Culture
Lexxic values a proactive mindset and a collaborative approach. Research their company culture and think about how your personal values align with theirs. Be prepared to share how you can contribute to a secure and reliable technology environment.
✨Ask Smart Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in IT and cloud operations, or ask how they measure success in this position. This will demonstrate your enthusiasm and strategic thinking.
