At a Glance
- Tasks: Support colleagues and manage cloud operations while enhancing our technology platform.
- Company: Join Lexxic, a leader in neurodiversity solutions with a focus on technology.
- Benefits: Shape technology processes, gain diverse experience, and collaborate with a dynamic team.
- Other info: Great opportunity for growth in a supportive and innovative tech culture.
- Why this job: Make a real impact in a fast-paced environment where technology matters.
- Qualifications: Hands-on IT support and cloud operations experience; proactive problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Lexxic combines psychological expertise with our Do-IT digital platform to deliver end-to-end neurodiversity solutions. Our technology platform underpins how we assess, support and empower individuals and organisations, and is a critical part of our continued growth. We are building our technology function to create a secure, reliable environment that works well for both our colleagues and our digital platform. It is a great time to join us if you enjoy working in a business where technology really matters and where you can make a genuine difference.
Role Overview
We are looking for a UK based IT & Cloud Operations Engineer to join our growing technology team in a role that combines colleague support, cloud operations, and platform support. This role would suit someone who likes variety, enjoys getting stuck in, and is comfortable solving a mix of day-to-day and longer-term problems. You will work across colleague support, Azure operations, supplier coordination, and developer enablement, helping us keep our technology estate secure, dependable, and ready to scale.
Key Responsibilities
- IT Support & User Operations
- Provide hands-on support for colleagues across Microsoft 365, devices, and business systems
- Troubleshoot issues across hardware, software, identity, access, and SaaS platforms
- Manage onboarding, offboarding, device setup, and access across core systems
- Act as a trusted point of contact for day-to-day support and operational queries
- Refine support processes, tooling, and documentation over time
- Azure Cloud Operations
- Support the day-to-day operation of our Azure environments, including core services, subscriptions, monitoring, and access
- Maintain a strong cloud security posture through good practice in identity, RBAC, MFA, policy, and operational controls
- Monitor system health, investigate alerts and incidents, and help strengthen resilience and operational visibility
- Assist with cloud cost management, housekeeping, and optimisation to support efficient operations
- Security, Compliance & Governance
- Support implementation of security policies, standards, and operational procedures across the technology estate
- Monitor logs, alerts, and incidents, taking action directly where appropriate and escalating where needed
- Contribute to maintaining practical compliance with standards such as ISO 27001 and Cyber Essentials
- Promote a culture of secure, well-managed operations across both business and technology teams
- Supplier & Operational Management
- Work with external suppliers including software vendors, hosting providers, telecoms, and security partners
- Help manage service performance, coordinate escalations, and ensure issues are followed through to resolution
- Maintain clear documentation for systems, processes, configurations, and support procedures
- DevOps & Platform Support
- Support CI/CD pipelines and deployment processes across Azure DevOps, GitHub Actions, or similar tooling
- Work closely with developers to support environments, releases, access, and deployment troubleshooting
- Contribute to stronger automation, repeatability, and release reliability across the platform
- Work with infrastructure and platform configuration, including exposure to infrastructure-as-code concepts such as Terraform or Bicep
- Help strengthen operational standards, documentation, and good DevOps practices across the organisation
Skills & Experience
You will likely be a strong fit for this role if you enjoy working across a mix of support, infrastructure, and process change, and if you are comfortable balancing day-to-day delivery with longer-term priorities.
Core (Required)
- Broad hands-on technical experience across IT support, cloud operations, and business systems
- Good knowledge of Microsoft 365 administration, including Entra ID, Exchange, Intune, and endpoint or access management
- Practical experience with Azure services such as identity, compute, networking, monitoring, and security controls
- Strong troubleshooting skills and the ability to work through a wide range of technical issues calmly and independently
- Comfort working in a small, fast-moving business where priorities can vary across support, infrastructure, and delivery
- A proactive mindset with the ability to improve processes, document clearly, and take ownership of outcomes
- Exposure to CI/CD pipelines, environment management, and release support
Desirable
- Experience with Azure DevOps, GitHub Actions, or similar deployment and release tooling
- Familiarity with infrastructure-as-code concepts or tooling such as Terraform, Bicep, or similar
- Experience working in a startup, scale-up, or small internal technology team
- Awareness of information security and compliance frameworks such as ISO 27001 or Cyber Essentials
We do not expect you to have experience in every area listed above. We are looking for strong fundamentals, good judgement, and someone who is happy working across a broad role.
Benefits
- Help shape how we run technology across the business
- Work closely with both colleagues and developers
- Make practical changes that improve day-to-day ways of working
- Build experience across internal IT, cloud operations, and platform support
IT & Cloud Operations Engineer employer: Lexxic
At Lexxic, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our supportive work culture fosters personal and professional growth, allowing you to make a meaningful impact in the field of neurodiversity solutions. With a focus on employee development and a commitment to creating a secure and reliable technology environment, joining our UK-based team as an IT & Cloud Operations Engineer offers you the chance to thrive in a dynamic setting where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Cloud Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repo showcasing your projects and contributions. It’s a great way to demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support and cloud operations. We all know that confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us!
We think you need these skills to ace IT & Cloud Operations Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT & Cloud Operations Engineer role. Highlight your hands-on technical experience, especially with Microsoft 365 and Azure services, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about joining Lexxic. Share specific examples of how you've tackled IT support or cloud operations challenges in the past, and let your personality shine through!
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—give us a glimpse into how you approach problem-solving. We love candidates who can calmly troubleshoot issues and improve processes, so share some stories that demonstrate this!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Lexxic
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure services, and troubleshooting techniques. Be ready to discuss specific experiences where you've solved technical issues or improved processes, as this will show your hands-on expertise.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled both day-to-day and longer-term IT challenges. Think about situations where you had to balance multiple priorities and how you managed to keep everything running smoothly.
✨Understand the Company Culture
Lexxic values a proactive mindset and a collaborative approach. Research their mission and values, and be ready to explain how your work ethic aligns with their goals. This will demonstrate that you're not just looking for a job, but a place where you can truly contribute.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
