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For Companies At a Glance
- Tasks: Guide customers through the sales process and ensure an exceptional experience.
- Company: Join Jemca, a leading Toyota dealership with a friendly team culture.
- Benefits: Competitive salary, uncapped earnings, bonuses, and market-leading benefits.
- Other info: Enjoy a fun work environment with opportunities for career progression.
- Why this job: Make a real impact by delivering outstanding customer service and growing your career.
- Qualifications: Experience in sales, a full UK driving licence, and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Jemca are currently offering a fantastic opportunity to join our business based out of our Toyota Reading dealership. As a Customer Consultant, you will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.
You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK best brands.
What we need:
- Talk and listen to the customer to build rapport and accurately qualify their requirements.
- Demonstrate the most suitable options to the customer, encouraging them to experience the product.
- Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process.
- Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle.
- Personally, handover the vehicle and introduce the customer to the service team to secure future business.
- Understand the customer journey experience and be committed to delivering an unrivalled level of customer service.
- Ensure that the Sales Process is followed in full.
- Build a relationship between yourself and the service team.
- Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales.
- Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales.
- Complete all administration required, accurately and on time.
- Deliver excellent service to everyone making sure their experience is memorable.
- Attend appointments booked by our Sales Enquiry Team.
Your Skills:
- Have previous experience as a Customer Consultant.
- Proven track record in sales within a Main Dealer environment.
- A full UK driving licence.
- Be a self-motivated and ambitious person who is willing to learn.
- Work efficiently under pressure and towards set targets.
- Deliver excellent customer service to every customer.
- Have experience working within a main dealer environment.
- Be sales driven and money motivated.
What we offer:
- Excellent basic salary.
- Realistic and uncapped OTE £50,000.
- Toyota specific training.
- Career progression all the way up to General Manager.
- Bonus scheme based on hitting sales targets.
- Additional bonus based on upselling and add-ons.
- Company car.
- Fun, friendly working environment.
- Market leading benefits including healthcare, pension, childcare and company lease scheme.
Customer Consultant in Reading employer: Lexus
Contact Detail:
Lexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Reading
✨Tip Number 1
Get to know the company inside out! Research Jemca and their values, especially how they prioritise customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! As a Customer Consultant, you'll need to demonstrate your ability to sell. Role-play with a friend or family member to refine your approach and get comfortable with handling objections.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the dealership culture and what it takes to succeed there. Plus, it might just give you an edge in your application!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Jemca team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Consultant in Reading
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can connect with customers, so show us how you’d do that in your application.
Tailor Your Experience: Make sure to highlight your previous experience as a Customer Consultant or in sales within a main dealer environment. We want to see how your skills align with what we need, so be specific about your achievements and how they relate to the role at Jemca.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to take the next step in your career with Jemca.
How to prepare for a job interview at Lexus
✨Know the Customer Journey
Familiarise yourself with the entire customer journey experience. Understand how to build rapport and qualify customer requirements effectively. This will show that you’re not just about making a sale, but genuinely care about enhancing the customer’s experience.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences in detail. Be ready to share specific examples of how you’ve met or exceeded sales targets in the past. This will demonstrate your capability and ambition, which are key traits for a Customer Consultant.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewer by asking clarifying questions and summarising their points. This will highlight your communication skills and your ability to understand customer needs.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios where you might need to demonstrate how you would handle a customer interaction. Prepare by thinking through common customer concerns and how you would address them, showcasing your problem-solving skills and customer service focus.