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For Companies At a Glance
- Tasks: Assist customers with vehicle servicing and repairs while maximising upsell opportunities.
- Company: Join Jemca, a leading name in the automotive industry at Lexus Croydon.
- Benefits: Competitive salary, excellent bonuses, healthcare, and career progression.
- Other info: Enjoy a modern work environment with top facilities and market-leading benefits.
- Why this job: Be part of a fun team and make a real impact on customer satisfaction.
- Qualifications: Experience as a Service Advisor with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Jemca are currently offering a new opportunity as a Service Advisor to join our business based out of our Lexus Croydon dealership. As a Service Advisor you will be responsible for working with our current customers and managing the service and repair of their vehicles. A Service Advisor will use excellent communication skills to customers and be sure to retain them for the future. You will need to work in your team to maximise upsell opportunities whilst amazing our customers with your level of customer service. This is a great opportunity for an experienced Service Advisor to increase their earning potential in one of the UK’s best brands.
What we need
- Working closely with customers to arrange and plan out servicing and repairs on their vehicles
- Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
- Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service
- Organise the collection and delivery of cars for delivery
- Encourage the sale of parts, accessories and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Contact customers to update on workshop progress, agreeing any additional spends
- Follow key processes to achieve excellent customer service and upsell targets
- Write job cards and brief technicians on work coming in
- Deliver excellent customer service at all times
Your Skills
- Relevant experience in a Main dealer - Ideal
- Be an experienced Service Advisor
- Have excellent interpersonal skills and desire to deliver a great service
- Work well under pressure
- Have a desire to strive and hit sales targets
- Understanding of computer systems such as e-mail, using online training and manufacturer technical systems
What we offer
- Competitive basic salary
- Lexus training pushing you through the ranks
- Excellent bonus scheme
- Additional bonus based on upselling
- Uncapped and realistic OTE
- Modern work environment with top facilities
- Real career progression based around your aspirations
- Market leading benefits including healthcare, pension and company lease scheme
- Fun, friendly working environment
Service Advisor in London employer: Lexus
Contact Detail:
Lexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and upselling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Use examples from your past experiences where you’ve successfully managed customer expectations or resolved issues to highlight your expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the Service Advisor role. Plus, it keeps you on their radar!
We think you need these skills to ace Service Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like upselling and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with customers and how you can contribute to our team at Lexus Croydon. Keep it friendly and professional!
Show Off Your Achievements: Don’t be shy about showcasing your achievements! If you've hit sales targets or received positive feedback from customers, let us know. Numbers and examples can really make your application stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you'll be one step closer to joining our fantastic team at Jemca!
How to prepare for a job interview at Lexus
✨Know Your Stuff
Before the interview, brush up on your knowledge of vehicle servicing and repairs. Familiarise yourself with common issues customers face and how to address them. This will show that you’re not just a people person but also someone who understands the technical side of things.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Practice explaining complex car issues in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions. This will highlight your customer service skills and your ability to build rapport.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during the interview where you might have to handle a difficult customer or upsell a service. Think about how you would approach these situations and be ready to showcase your problem-solving skills and sales techniques.
✨Research Jemca and Lexus
Take some time to learn about Jemca and the Lexus brand. Understand their values, customer service philosophy, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company and its culture.