Entry Level & Apprenticeships

Customer Service Entry Level & Apprenticeships Full time

With over 170 dealerships across the UK, Toyota is one of the leading motor vehicle manufacturers. Committed to attracting bright, enthusiastic individuals into our expanding dealer network, our comprehensive apprenticeship is designed to ensure our dealer network is equipped to meet customer demands and keep up to date with ever-evolving technology.

The Apprentice Customer Service Retailer coordinates parts sales to ensure that customers can always access the parts they require when needed. This involves using the company’s computer system to log stock movements and produce orders, liaising with colleagues, developing skills to improve parts sales performance, and dealing with enquiries from both trade and retail customers.

Duties will include:

• Using the company’s computer system to log stock movements and produce orders
• Liaising with colleagues and customers
• Developing skills to improve parts sales performance and handling enquiries from trade and retail customers
• Using systems, equipment, and technology to meet customer needs
• Applying questioning skills, including listening and responding to build rapport
• Understanding internal and external customer needs
• Following internal policies, procedures, complaints processes, and digital media policies
• Managing customer expectations based on their needs and priorities
• Understanding your role and responsibilities
• Knowing the targets and goals to achieve

Upon successful completion of the apprenticeship, you will gain a Level 2 Retailer Standards qualification.

About you

No formal qualifications are required, but you must be literate and numerate. You should have a desire to become a first-rate Parts Retailer and a thirst for knowledge, as modern logistic support processes and systems are highly complex.

Desired skills & qualities

You should be:

• Well organized

• Able to deal effectively with different types of customers

• Logical thinker

• Able to follow instructions

• Willing to study

• A team player

• Able to work in a busy, fast-paced environment

Training to be provided

With mentoring, support, and monitoring during work, along with residential training, you will gain the knowledge and skills needed to achieve the qualification while working with highly skilled professionals.

Please note: Off-the-job training is residential, involving 3 residential blocks and fortnightly 1-1 training. All travel and accommodation costs are covered by the employer.

Brand

Toyota

Steven Eagell Toyota – St Albans

Steven Eagell Toyota St Albans is proud to be part of one of the UK\’s largest and most trusted Toyota dealership groups, renowned for our commitment to customer satisfaction and excellence. We offer a range of new and used Toyota vehicles, alongside expert aftersales care, ensuring a seamless customer experience.

Joining our team means working in a forward-thinking, dynamic environment where your contributions are valued, and your career development is a priority. We invest in our people through continuous training and growth opportunities within the automotive industry.

If you are passionate about delivering exceptional customer service and want to work in a supportive, inclusive environment, Steven Eagell Toyota offers a rewarding career. We are always looking for talented individuals to join us and make a difference.

About Toyota

As a world-famous brand, Toyota emphasizes ‘kaizen’ or continuous improvement in everything we do. From our environmental impact to car manufacturing and customer experience, we strive to make things better. We value our people highly and are recognized for providing excellent automotive training, helping you develop your skills and achieve your ambitions.

Joining Toyota means being at the heart of an innovative brand and making a positive impact at your retailer.

#J-18808-Ljbffr