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For Companies At a Glance
- Tasks: Guide customers through the sales process and ensure exceptional experiences.
- Company: Join Jemca, a leading Toyota and Lexus dealership in the UK.
- Benefits: Enjoy a competitive salary, uncapped earnings, company car, and great perks.
- Why this job: Be part of a fun team with real career growth opportunities and a focus on customer service.
- Qualifications: Previous sales experience in a main dealer environment and a full UK driving licence required.
- Other info: Opportunity for training and progression up to General Manager level.
The predicted salary is between 36000 - 60000 £ per year.
Jemca are currently offering a fantastic opportunity as a Customer Consultant to join our business based out of our Toyota Sidcup dealership. As a Customer Consultant, you will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional. You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets. This role would suit an experienced Customer Consultant looking to grow their earning potential in one of the UK best brands.
What we need
- Talk and listen to the customer to build rapport and accurately qualify their requirements.
- Demonstrate the most suitable options to the customer, encouraging them to experience the product.
- Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process.
- Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle.
- Personally, handover the vehicle and introduce the customer to the service team to secure future business.
- Understand the customer journey experience and be committed to delivering an unrivalled level of customer service.
- Ensure that the Sales Process is followed in full.
- Build a relationship between yourself and the service team.
- Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales.
- Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales.
- Complete all administration required, accurately and on time.
- Deliver excellent service to everyone making sure their experience is memorable.
- Attend appointments booked by our Sales Enquiry Team.
Your Skills
- Have previous experience as a Customer Consultant.
- Proven track record in sales within a Main Dealer environment.
- A full UK driving licence.
- Be a self-motivated and ambitious person who is willing to learn.
- Work efficiently under pressure and towards set targets.
- Deliver excellent customer service to every customer.
- Have experience working within a main dealer environment.
- Be sales driven and money motivated.
What we offer
- Excellent basic salary.
- Realistic and uncapped OTE £50,000.
- Toyota specific training.
- Career progression all the way up to General Manager.
- Bonus scheme based on hitting sales targets.
- Additional bonus based on upselling and add-ons.
- Company car.
- Fun, friendly working environment.
- Market leading benefits including healthcare, pension, childcare and company lease scheme.
About our business
Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres. We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state-of-the-art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes.
What’s next? If you’re a professional looking for a role with realistic career progression within a business that promotes positive change and development, this is the role for you.
Customer Consultant - Toyota Sidcup employer: Lexus
Contact Detail:
Lexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Toyota Sidcup
✨Tip Number 1
Familiarise yourself with Toyota's product range and features. Being knowledgeable about the vehicles will help you engage customers effectively and demonstrate the best options for their needs.
✨Tip Number 2
Practice your communication skills, especially in building rapport with customers. A friendly and professional approach can make a significant difference in creating a memorable customer experience.
✨Tip Number 3
Understand the sales process thoroughly, including how to manage appointments and follow up with customers. This will ensure you can guide them smoothly from initial contact to vehicle handover.
✨Tip Number 4
Network with current employees at Jemca or similar dealerships. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Consultant - Toyota Sidcup
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Consultant at Jemca. Highlight your relevant experience in sales and customer service in your application.
Tailor Your CV: Customise your CV to reflect your experience in a main dealer environment and your proven track record in sales. Use specific examples that demonstrate your ability to meet sales targets and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing exceptional customer experiences. Mention how your skills align with the requirements listed in the job description.
Showcase Your Skills: In your application, emphasise your self-motivation, ambition, and ability to work under pressure. Provide examples of how you've successfully built rapport with customers and maximised sales opportunities in previous roles.
How to prepare for a job interview at Lexus
✨Know the Product Inside Out
As a Customer Consultant, you'll be expected to demonstrate the best options to customers. Make sure you research Toyota's latest models and features thoroughly so you can confidently discuss them during your interview.
✨Showcase Your Sales Experience
Prepare to discuss your previous sales achievements in detail. Highlight specific examples where you've met or exceeded targets, as this role is heavily focused on sales performance.
✨Emphasise Customer Service Skills
This position requires exceptional customer service. Be ready to share examples of how you've built rapport with customers and ensured their satisfaction in past roles.
✨Demonstrate Team Collaboration
Since you'll be working closely with both the sales and service teams, illustrate your ability to collaborate effectively. Discuss any experiences where teamwork led to successful outcomes.
