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For Companies At a Glance
- Tasks: Assist customers with vehicle servicing and repairs while maximising upsell opportunities.
- Company: Join Jemca, a leading name in the automotive industry at Lexus Croydon.
- Benefits: Competitive salary, excellent bonuses, healthcare, and career progression.
- Other info: Enjoy a modern work environment with top facilities and market-leading benefits.
- Why this job: Be part of a fun team and make a real impact on customer satisfaction.
- Qualifications: Experience as a Service Advisor with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Jemca are currently offering a new opportunity as a Service Advisor to join our business based out of our Lexus Croydon dealership. As a Service Advisor you will be responsible for working with our current customers and managing the service and repair of their vehicles. A Service Advisor will use excellent communication skills to customers and be sure to retain them for the future. You will need to work in your team to maximise upsell opportunities whilst amazing our customers with your level of customer service. This is a great opportunity for an experienced Service Advisor to increase their earning potential in one of the UK’s best brands.
What we need
- Working closely with customers to arrange and plan out servicing and repairs on their vehicles
- Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
- Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service
- Organise the collection and delivery of cars for delivery
- Encourage the sale of parts, accessories and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Contact customers to update on workshop progress, agreeing any additional spends
- Follow key processes to achieve excellent customer service and upsell targets
- Write job cards and brief technicians on work coming in
- Deliver excellent customer service at all times
Your Skills
- Relevant experience in a Main dealer - Ideal
- Be an experienced Service Advisor
- Have excellent interpersonal skills and desire to deliver a great service
- Work well under pressure
- Have a desire to strive and hit sales targets
- Understanding of computer systems such as e-mail, using online training and manufacturer technical systems
What we offer
- Competitive basic salary
- Lexus training pushing you through the ranks
- Excellent bonus scheme
- Additional bonus based on upselling
- Uncapped and realistic OTE
- Modern work environment with top facilities
- Real career progression based around your aspirations
- Market leading benefits including healthcare, pension and company lease scheme
- Fun, friendly working environment
Service Advisor in Croydon employer: Lexus
Contact Detail:
Lexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your skills and experience as a Service Advisor. Highlight your customer service prowess and upselling success stories.
✨Tip Number 3
Stay proactive! Follow up with any applications or interviews you’ve had. A quick email thanking them for their time and reiterating your interest can keep you top of mind.
✨Tip Number 4
Don’t forget to check our website regularly! We often post new opportunities that might be perfect for you. Applying directly through us can give you an edge in the hiring process.
We think you need these skills to ace Service Advisor in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like upselling and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with customers and how you can contribute to our team at Lexus Croydon. Keep it friendly and professional!
Show Off Your Interpersonal Skills: In your application, don’t forget to showcase your excellent interpersonal skills. We want to see examples of how you've wowed customers in the past and how you handle pressure while keeping a smile on your face.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lexus
✨Know Your Stuff
Make sure you brush up on your knowledge of the Lexus brand and the specific services they offer. Familiarise yourself with common vehicle issues and repair processes, as well as any recent promotions or service plans that might be relevant. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
As a Service Advisor, communication is key. Practice articulating how you would explain complex repairs or costs to customers in a clear and friendly manner. Think about examples from your past experience where you’ve successfully managed customer expectations or resolved issues.
✨Team Player Mindset
Highlight your ability to work collaboratively with colleagues across different departments. Be ready to discuss how you've previously coordinated with technicians or parts teams to ensure smooth operations. This will demonstrate that you understand the importance of teamwork in delivering excellent customer service.
✨Sales Savvy
Prepare to talk about your experience with upselling and meeting sales targets. Think of specific instances where you successfully encouraged customers to consider additional services or products. Showing that you can balance great service with sales will make you stand out.