At a Glance
- Tasks: Be the go-to person for customers needing vehicle advice and service.
- Company: Join Snows Toyota, a leading automotive service provider in Southampton.
- Benefits: Enjoy a competitive salary, bonuses, and a company car.
- Other info: Great training, 30 days holiday, and fantastic growth opportunities await you.
- Why this job: Make a difference by delivering top-notch customer service every day.
- Qualifications: Strong people skills and experience in customer-facing roles are essential.
The predicted salary is between 27000 - 36000 £ per year.
As a Service Advisor, you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your Day Will Include:
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow-up systems.
- Providing customers with estimates, and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Ability to plan, organise self and meet agreed work deadlines.
- Ability to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptability to change.
- Attention to detail and maintaining good, accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary (pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus / Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance / company car scheme / uncapped earnings potential through commission or bonus structures.
Hours Of Work: Monday - Friday: 08:00 - 18:00 (with 1 hour for lunch).
This advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Location: Snows Toyota Sarisbury Green, Bridge Road, Sarisbury Green, Southampton, UK.
Service Advisor in Southampton employer: Lexus Leicester
At Snows Toyota, we pride ourselves on being an exceptional employer, offering a highly competitive salary and a comprehensive benefits package that includes a company car, generous holiday entitlement, and a contributory pension scheme. Our supportive work culture fosters employee growth through extensive training and development opportunities, ensuring that you can thrive in your role as a Service Advisor while enjoying the unique advantages of working in the vibrant community of Sarisbury Green, Southampton.
